{"id":6435,"date":"2026-07-08T18:54:46","date_gmt":"2026-07-08T17:54:46","guid":{"rendered":"https:\/\/www.mondogrowkits.com\/?page_id=6435"},"modified":"2026-08-18T13:49:31","modified_gmt":"2026-08-18T12:49:31","slug":"solucion-de-problemas","status":"publish","type":"page","link":"https:\/\/www.mondogrowkits.com\/es\/troubleshooting\/","title":{"rendered":"Soluci\u00f3n de problemas"},"content":{"rendered":"\n<div class=\"row align-center\"  id=\"row-220355331\">\n\n\n\t<div id=\"col-146691529\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-1968707719\" class=\"text\">\n\t\t\n\n<!-- Mondo troubleshooter template. 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var(--hot);background:var(--hot-soft);border-radius:0 var(--radius) var(--radius) 0;padding:18px 20px;margin-top:14px;box-shadow:var(--shadow)}\n.escalate-block .assessment{font-size:14px;line-height:1.55;margin:0 0 14px;color:var(--ink)}\n.escalate-headline{font-weight:700;font-size:15px;margin:0 0 10px;color:var(--hot)}\n\n.cf7-mount{margin-top:14px}\n.cf7-mount label{display:block;font-size:13px;font-weight:600;margin-bottom:4px}\n.cf7-mount input[type=text],.cf7-mount input[type=email],.cf7-mount textarea{width:100%;padding:10px 12px;border:1px solid var(--line);border-radius:8px;margin-bottom:12px;font-size:14px;font-family:inherit;background:var(--surface)}\n.cf7-mount .wpcf7-submit{background:var(--ink);color:#fff;border:none;padding:12px 24px;cursor:pointer;font-size:14px;border-radius:11px!important}\n<\/style>\n<div class=\"wrap\">\n  <p class=\"eyebrow\">Troubleshooter<\/p>\n  <h1>Problem with your grow kit, grow bag, magic truffles, microdosing or liquid culture?<\/h1>\n  <p class=\"lede\">Work through your situation step by step and get a targeted fix. Not sure if it&#039;s contamination? We&#039;ll route you to customer service with a photo upload.<\/p>\n\n  <div id=\"stage\"><\/div>\n\n  <!-- Stable escalation panel: never destroyed by stage re-renders, only shown\/hidden.\n       This is the ONLY place the CF7 shortcode is rendered, so its JS bindings survive. -->\n  <div id=\"escalate-panel\" class=\"result\" style=\"display:none\">\n    <h2 id=\"esc-problem-title\"><\/h2>\n    <div class=\"escalate-block\">\n      <p class=\"escalate-headline\" id=\"esc-headline\"><\/p>\n      <p class=\"assessment\" id=\"esc-assessment\"><\/p>\n      <div class=\"cf7-mount\" id=\"cf7-mount\">\n        \n<div class=\"wpcf7 no-js\" id=\"wpcf7-f6434-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"6434\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/es\/wp-json\/wp\/v2\/pages\/6435#wpcf7-f6434-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"6434\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f6434-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"tt-form-row\">\n<input class=\"wpcf7-form-control wpcf7-hidden\" id=\"tt-category\" value=\"\" type=\"hidden\" name=\"category\" \/>\n<input class=\"wpcf7-form-control wpcf7-hidden\" id=\"tt-problem-id\" value=\"\" type=\"hidden\" name=\"problem-id\" \/>\n<\/div>\n<p><label>Name*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label>Email address*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label>Order number (if known)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"order-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"order-number\" \/><\/span> <\/label>\n<\/p>\n<p><label>Briefly describe what you see\/smell<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"beschrijving\"><textarea cols=\"40\" rows=\"5\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"beschrijving\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><label>Upload a photo (jpg, png or heic, max 5MB)*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"foto\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file wpcf7-validates-as-required\" accept=\".jpg,.jpeg,.png,.heic\" aria-required=\"true\" aria-invalid=\"false\" type=\"file\" name=\"foto\" \/><\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n      <\/div>\n    <\/div>\n    <div class=\"community\">\n      <p class=\"community-t\">Still have questions? Share them with the Mondo community<\/p>\n      <div class=\"socials\">\n        <a class=\"soc\" href=\"https:\/\/www.reddit.com\/r\/MondoGrowKits\/\" target=\"_blank\" rel=\"noopener\" aria-label=\"Mondo on Reddit\">\n          <img src=\"https:\/\/www.mondogrowkits.com\/wp-content\/uploads\/2026\/06\/reddit-2.png\" alt=\"\" loading=\"lazy\" decoding=\"async\" title=\"\">\n          <span>Reddit<\/span>\n        <\/a>\n        <a class=\"soc\" href=\"https:\/\/discord.com\/invite\/YVNufrBEjE\" target=\"_blank\" rel=\"noopener\" aria-label=\"Mondo on Discord\">\n          <img src=\"https:\/\/www.mondogrowkits.com\/wp-content\/uploads\/2026\/06\/discord-3.png\" alt=\"\" loading=\"lazy\" decoding=\"async\" title=\"\">\n          <span>Discord<\/span>\n        <\/a>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n<script>\nvar MONDO_TT_AJAX_URL = \"https:\/\/www.mondogrowkits.com\/wp-admin\/admin-ajax.php\";\nvar MONDO_TT_NONCE = \"19e8cb0dee\";\n<\/script>\n<script>\n(function(){\nvar DATA = {\"growkit\":{\"label\":\"Grow kit\",\"chipClass\":\"c-mush\",\"intro\":\"Issues with activating your kit, or during fruiting of your colonized substrate.\",\"problems\":[{\"id\":\"gk-no-pins\",\"title\":\"No pins after activating\",\"question\":{\"text\":\"How long ago did you activate (soak) your kit?\",\"options\":[{\"label\":\"Less than 5 days ago\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Give it more time\",\"text\":\"Pins usually appear 5\\u201310 days after activation. This is within the normal timeline \\u2014 no action needed yet. Keep the bag loosely sealed, mist lightly if there's little condensation, and once pins appear switch to venting fresh air 1\\u20133 times a day.\"}},{\"label\":\"More than 10 days ago\",\"outcome\":{\"type\":\"solution\",\"status\":\"fix\",\"title\":\"Check temperature and humidity\",\"text\":\"If pins haven't appeared after 10+ days, the cause is usually one of: (1) temperature too low or too high \\u2014 keep it steady between 23\\u201327\\u00b0C, never exceeding 27\\u00b0C; (2) too little fresh air \\u2014 vent the bag 1\\u20133 times a day; (3) too little humidity \\u2014 mist the inside of the bag more often if there's no condensation. If it's been more than 3 weeks past the normal window with no contamination visible and the temperature is confirmed correct, a brief (max ~12-hour) cold spell \\u2014 for example an unheated room \\u2014 can sometimes help trigger pinning; avoid the fridge or freezer for a sealed kit. Check these factors before taking further action.\"}}]}},{\"id\":\"gk-not-activated\",\"title\":\"Haven't activated the kit yet \\\/ not sure how\",\"outcome\":{\"type\":\"solution\",\"status\":\"fix\",\"title\":\"Activate your kit first\",\"text\":\"Before fruiting can start, soak the block in clean water for 9\\u201324 hours, drain it, add it to the growbag with a little water, and seal the bag puffed up. <a href=\\\"https:\\\/\\\/www.youtube.com\\\/watch?v=xZMN5-o8_lo\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Watch our quick how-to video<\\\/a>, or check the <a href=\\\"https:\\\/\\\/www.mondogrowkits.com\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/mondo-magic-mushroom-growkit-manual.pdf\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">step-by-step PDF manual<\\\/a>, for the full activation process.\"}},{\"id\":\"gk-green-mold\",\"title\":\"Green mold\",\"question\":{\"text\":\"How would you best describe the colour?\",\"options\":[{\"label\":\"Bright\\\/vivid green, powdery texture\",\"outcome\":{\"type\":\"escalate\",\"assessment\":\"This description is consistent with Trichoderma (green mold) \\u2014 one of the most common and aggressive contaminants in mushroom cultivation.\",\"showAssessment\":true,\"headline\":\"We can't reliably assess this remotely\"}},{\"label\":\"Olive\\\/grey-green, less distinct\",\"outcome\":{\"type\":\"escalate\",\"assessment\":null,\"showAssessment\":false,\"headline\":\"Upload a photo so we can assess this properly\"}}]}},{\"id\":\"gk-other-color-mold\",\"title\":\"Black, red or pink discolouration\",\"question\":{\"text\":\"Where exactly do you see the discolouration?\",\"options\":[{\"label\":\"On the substrate itself\",\"outcome\":{\"type\":\"escalate\",\"assessment\":\"Black, red or pink discolouration on the substrate can point to several different contaminants \\u2014 late-stage Cobweb mold (Dactylium) as it sporulates, bacterial contamination, or Black Pin mold \\u2014 which are visually difficult to tell apart without a photo.\",\"showAssessment\":true,\"headline\":\"We can't reliably assess this remotely\"}},{\"label\":\"On the mushrooms\\\/pins themselves\",\"outcome\":{\"type\":\"escalate\",\"assessment\":null,\"showAssessment\":false,\"headline\":\"Upload a photo so we can assess this properly\"}}]}},{\"id\":\"gk-black-pin-mold\",\"title\":\"Black dots or pinheads on a grey\\\/white fuzzy patch\",\"outcome\":{\"type\":\"escalate\",\"assessment\":\"Small black dots sitting on top of grey or white fuzzy growth is a classic sign of Black Pin mold (Mucor or Rhizopus). It spreads fast and is a common contaminant, but it's still worth confirming with a photo before deciding what to do next.\",\"showAssessment\":true,\"headline\":\"We can't reliably assess this remotely\"}},{\"id\":\"gk-when-to-harvest\",\"title\":\"Not sure when to harvest\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Harvest just before the veil breaks\",\"text\":\"The best time to harvest is when the thin veil under the cap is still intact or just starting to tear, and the cap hasn't fully flattened yet. Waiting until the cap opens fully and starts dropping spores is not dangerous, but it reduces potency and quality, and the spore drop can lightly recontaminate your growing area. Twisting the mushroom gently at the base (rather than cutting) is generally the better technique, since it removes the full stem and leaves less organic matter behind to rot. See our full <a href=\\\"https:\\\/\\\/www.mondogrowkits.com\\\/how-to-harvest-magic-mushrooms\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">harvesting guide<\\\/a> for twist-vs-cut technique and hygiene tips.\"}},{\"id\":\"gk-drying-storing\",\"title\":\"Not sure how to dry or store your harvest\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Dry immediately, then store airtight\",\"text\":\"Fresh mushrooms spoil within a day or two, so start drying as soon as possible \\u2014 don't wash them, just brush off any substrate. A food dehydrator at 35\\u201345\\u00b0C for 12\\u201324 hours gives the most reliable result; they're done when 'cracker dry' (snaps cleanly when bent, no bendy spots left). Once fully dry, store airtight, cool and dark \\u2014 that keeps them in good condition for roughly 6\\u201312 months at room temperature, or 1\\u20132 years refrigerated. See our full <a href=\\\"https:\\\/\\\/www.mondogrowkits.com\\\/how-to-dry-store-and-preserve-magic-mushrooms\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">drying and storage guide<\\\/a> for all methods and common mistakes to avoid.\"}},{\"id\":\"gk-wet-spot\",\"title\":\"Wet patches \\\/ unusual smell\",\"question\":{\"text\":\"Which smell comes closest to what you're noticing?\",\"options\":[{\"label\":\"Sour or rotten\",\"outcome\":{\"type\":\"escalate\",\"assessment\":\"A sour or rotten smell combined with wet patches often points to bacterial contamination ('wet spot' \\\/ bacterial blotch).\",\"showAssessment\":true,\"headline\":\"We can't reliably assess this remotely\"}},{\"label\":\"Ammonia-like\",\"outcome\":{\"type\":\"solution\",\"status\":\"fix\",\"title\":\"Reduce overwatering\",\"text\":\"An ammonia-like smell usually points to overwatering combined with too little FAE, not necessarily contamination. Reduce misting and increase how often you fan per day. If the smell persists after 24 hours or gets stronger, upload a photo to be sure.\"}},{\"label\":\"Earthy\\\/normal, no unusual smell\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Likely not an issue\",\"text\":\"An earthy smell is normal for healthy mycelium growth. Wet patches without an unusual smell are often just condensation. Reduce misting and increase ventilation. Keep an eye on it \\u2014 if the smell changes, upload a photo.\"}}]}},{\"id\":\"gk-slow-growth\",\"title\":\"Slow or stalled growth\",\"question\":{\"text\":\"Have you checked the temperature of the growing space?\",\"options\":[{\"label\":\"No, haven't checked yet\",\"outcome\":{\"type\":\"solution\",\"status\":\"fix\",\"title\":\"Check the temperature first\",\"text\":\"Colonization runs best between 21\\u201327\\u00b0C. Below 18\\u00b0C, growth slows significantly. Measure the temperature right at the kit itself (not just room temperature) and adjust if needed.\"}},{\"label\":\"Yes, temperature is fine (21-27\\u00b0C)\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Patience \\u2014 colonization takes 2-3 weeks\",\"text\":\"With correct temperature, slow growth is usually just a matter of time. Full colonization typically takes 2\\u20133 weeks. Avoid overwatering during this phase \\u2014 it actually slows growth down.\"}}]}},{\"id\":\"gk-blue-bruising\",\"title\":\"Mushrooms turning blue\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"This is normal \\u2014 not an issue\",\"text\":\"Blue discolouration when bruised or harvested is a normal, expected reaction: it's an oxidation of psilocin, the active compound. It says nothing about quality or safety. No action needed.\"}},{\"id\":\"gk-aborts\",\"title\":\"Small pins dying off (aborts)\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Normal, especially during the first flush\",\"text\":\"Some pins dying off is a normal part of fruiting \\u2014 the kit 'selects' which pins get enough nutrition and oxygen to keep developing. Good FAE (fresh air exchange) minimises this, but eliminating it entirely isn't realistic or necessary.\"}},{\"id\":\"gk-etiolation\",\"title\":\"Long thin stem, small cap\",\"outcome\":{\"type\":\"solution\",\"status\":\"fix\",\"title\":\"Etiolation \\u2014 too little fresh air or light\",\"text\":\"This shape (long, thin stem with a disproportionately small cap) is called etiolation and is caused by high CO2 levels and\\\/or too little light. Increase fanning to at least 3-4x per day, and provide indirect daylight (no direct sun) in the growing space.\"}},{\"id\":\"gk-cake-drying\",\"title\":\"Substrate drying out or shrinking\",\"outcome\":{\"type\":\"solution\",\"status\":\"fix\",\"title\":\"Adjust your misting schedule\",\"text\":\"Substrate that visibly shrinks or dries out indicates too little moisture. Mist the inside of the grow tent or bag 2-3x per day with a fine mist (not directly on the substrate), and keep the bag mostly closed to retain moisture, with small vent holes for FAE.\"}},{\"id\":\"gk-white-fuzz\",\"title\":\"White 'cotton-like' overgrowth on the substrate\",\"question\":{\"text\":\"Does it smell normal (earthy) and look dense\\\/thread-like in structure?\",\"options\":[{\"label\":\"Yes, earthy smell and dense\\\/thread-like structure\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Almost certainly normal mycelium \\u2014 not an issue\",\"text\":\"Dense, white, thread-like overgrowth with an earthy smell is usually rhizomorphic mycelium \\u2014 a healthy, normal appearance, not mold. This happens more often at higher humidity. No action needed.\"}},{\"label\":\"No, unsure about the smell or structure\",\"outcome\":{\"type\":\"escalate\",\"assessment\":null,\"showAssessment\":false,\"headline\":\"Upload a photo so we can assess this properly\"}}]}},{\"id\":\"gk-yellow-droplets\",\"title\":\"Yellow droplets on substrate or mycelium\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Normal \\u2014 'guttation', not an issue\",\"text\":\"Yellow or amber-coloured droplets on the mycelium are a normal metabolic phenomenon (guttation) and not a sign of contamination. You can leave them or gently dab with a clean tissue. No further action needed.\"}},{\"id\":\"gk-shipping-damage\",\"title\":\"Kit arrived damaged or moldy (on delivery)\",\"outcome\":{\"type\":\"escalate\",\"assessment\":null,\"showAssessment\":false,\"headline\":\"This is a delivery issue \\u2014 contact us with photos of the packaging\"}},{\"id\":\"gk-second-flush\",\"title\":\"Second flush not coming through\",\"outcome\":{\"type\":\"solution\",\"status\":\"fix\",\"title\":\"Re-soak the substrate\",\"text\":\"Right after the first harvest, remove any leftover stems, cap pieces and loose mycelium from the surface \\u2014 leftover debris is the most common cause of contamination on a second flush. Let the substrate rest in the tub for 24 hours without the grow bag on it, then soak it again in cold, chlorine-free water for 12\\u201324 hours (weigh it down with a clean plate if it floats), drain for 15\\u201330 minutes, and reseal it in a fresh growbag. Keep the same temperature range as before \\u2014 23\\u201327\\u00b0C, never exceeding 27\\u00b0C. Mondo recommends going no further than a second flush for safety reasons; after that, it's best to start a fresh kit rather than continue re-soaking the same substrate.\"}},{\"id\":\"gk-gnats\",\"title\":\"Gnats or mites visible\",\"outcome\":{\"type\":\"solution\",\"status\":\"fix\",\"title\":\"Improve hygiene and ventilation\",\"text\":\"Small flies (sciarid gnats) or mites usually point to a hygiene issue in the growing environment, not the kit itself. Clean the growing space, avoid organic waste nearby, and increase ventilation. For a heavy infestation, remove the kit from the space to prevent it spreading to other kits.\"}}]},\"growbag\":{\"label\":\"Grow bag\",\"chipClass\":\"c-bag\",\"intro\":\"Issues with the ready-to-grow, pre-colonised Grow Bag \\u2014 no activation needed.\",\"problems\":[{\"id\":\"gb-filter-slit\",\"title\":\"Small tear or slit near the filter\\\/label \\u2014 is this a defect?\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"This is intentional \\u2014 not a defect or transport damage\",\"text\":\"Every Mondo Ready-to-Grow Bag has a small tear beneath the filter for better CO\\u2082 exchange and airflow. This is by design, not a defect or something that happened in transport, and it doesn't need to be taped up or sealed. If you're seeing damage elsewhere on the bag (larger tears, holes away from the filter, or a torn seal), treat that separately \\u2014 see the other issues below.\"}},{\"id\":\"gb-wrinkled-arrival\",\"title\":\"Bag looks wrinkled or misshapen on arrival\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Normal \\u2014 just from transport\",\"text\":\"A slightly wrinkled bag after shipping is completely normal. You can gently reshape it by hand, but don't cut or open it \\u2014 the bag is ready to go exactly as it arrived, with everything (substrate, mycelium and filter) already inside.\"}},{\"id\":\"gb-no-growth\",\"title\":\"No visible progress, or growth seems slow\",\"question\":{\"text\":\"Is the bag upright, in a shaded well-ventilated spot, with the filter facing forward (not shifted to the back or pressed against something)?\",\"options\":[{\"label\":\"Yes, positioned well, less than 2 weeks since setup\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Still within the normal window\",\"text\":\"Under good conditions the first pins usually appear after around 2 weeks. Keep it upright at 20\\u201325\\u00b0C in a shaded spot with good airflow, and check again in a few days.\"}},{\"label\":\"No \\\/ not sure, or 2+ weeks with no progress\",\"outcome\":{\"type\":\"solution\",\"status\":\"fix\",\"title\":\"Airflow is the most common cause \\u2014 check position first\",\"text\":\"Poor airflow, more than temperature, is the number one reason a bag stalls. Make sure the bag is upright (not on its side), the filter isn't shifted toward the back or blocked, and it isn't tucked in a cabinet, box, basement or other space with little air circulation \\u2014 even one side of a room versus the other can make a real difference. Also confirm the room stays at or below 25\\u00b0C, since higher temperatures can suffocate the mycelium and ruin the yield. If it's still not progressing a week after correcting the position, upload a photo so we can check for contamination.\"}}]}},{\"id\":\"gb-white-coating\",\"title\":\"White layer forming on the substrate cake\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Normal colonisation \\u2014 not mould\",\"text\":\"A white coating spreading across the substrate cake is a normal, expected part of colonisation, not mould. It will gradually cover the entire surface before pins appear. No action needed.\"}},{\"id\":\"gb-contamination-visible\",\"title\":\"Coloured discolouration visible through the bag\",\"question\":{\"text\":\"What colour is the discolouration you see through the bag?\",\"options\":[{\"label\":\"Green or blue-green\",\"outcome\":{\"type\":\"escalate\",\"assessment\":\"Green or blue-green patches visible through the bag are consistent with Trichoderma contamination \\u2014 one of the most common and aggressive substrate contaminants.\",\"showAssessment\":true,\"headline\":\"Do not open the bag \\u2014 upload a photo first\"}},{\"label\":\"Black, red or pink\",\"outcome\":{\"type\":\"escalate\",\"assessment\":null,\"showAssessment\":false,\"headline\":\"Do not open the bag \\u2014 upload a photo first\"}}]}},{\"id\":\"gb-elastic-band\",\"title\":\"Can I remove the elastic band around the bag?\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"No \\u2014 leave it on\",\"text\":\"The elastic band simulates the pressure of soil around the mycelium, similar to its natural habitat, and is meant to stay on throughout the whole grow. Removing it isn't necessary and isn't recommended.\"}},{\"id\":\"gb-fridge-heatmat\",\"title\":\"Can I put the bag in the fridge, soak it, or use a heat mat to speed things up?\",\"outcome\":{\"type\":\"solution\",\"status\":\"fix\",\"title\":\"No \\u2014 none of these are needed or recommended\",\"text\":\"Don't put the Grow Bag in the fridge, don't soak it with water, and don't place it directly on a heating mat. Unlike the tub-based Substrate Grow Kit, the bag works fully automatically at a stable room\\\/shade temperature of 20\\u201325\\u00b0C \\u2014 no watering, soaking or extra heat source is part of the process.\"}},{\"id\":\"gb-when-to-harvest\",\"title\":\"Not sure when the bag is ready, or when to harvest\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"No opening step \\u2014 wait until harvest\",\"text\":\"Unlike a tub-based grow kit, there's no separate step where you cut or open the bag partway through \\u2014 leave it sealed until you're ready to harvest. Under good conditions, first pins typically appear after about 2 weeks, and the bag is usually ready for its first harvest around the 4-week mark. Harvest hygienically: wash your hands and forearms with soap, follow up with a disinfectant gel, wear sterile gloves (a face mask is a good idea too), and work in a clean, tidy area.\"}},{\"id\":\"gb-water-pooling\",\"title\":\"Water or moisture pooling inside the bag\",\"question\":{\"text\":\"Does the substrate and any liquid look and smell normal (clear, earthy), or is there discolouration or an off smell?\",\"options\":[{\"label\":\"Looks and smells normal\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Likely just condensation\",\"text\":\"Some condensation inside a sealed bag is normal, especially with temperature changes in the room. As long as the substrate itself looks and smells normal, this isn't a concern.\"}},{\"label\":\"Discoloured or an off\\\/sour smell\",\"outcome\":{\"type\":\"escalate\",\"assessment\":\"Pooling liquid combined with discolouration or an off smell is more consistent with contamination than normal condensation.\",\"showAssessment\":true,\"headline\":\"Upload a photo so we can assess this properly\"}}]}},{\"id\":\"gb-bag-tears\",\"title\":\"Bag leaks or tears (not near the filter)\",\"outcome\":{\"type\":\"solution\",\"status\":\"fix\",\"title\":\"Practical fix \\u2014 not a growing issue\",\"text\":\"A small tear can be sealed with micropore tape or a patch of clean tape over the affected area. This isn't a sign of contamination or a growing problem \\u2014 just handle the bag gently going forward to avoid further tears. Note: a small factory slit right beneath the filter is normal and intentional (see the filter question above) \\u2014 no need to tape that one up.\"}},{\"id\":\"gb-next-flush\",\"title\":\"Preparing the bag for another flush\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Mist and reseal \\u2014 no re-soaking needed\",\"text\":\"After harvesting, you can set the bag up for another round. Under ideal conditions, up to three flushes are possible from the same bag, though each is typically smaller than the last. Lightly mist the inside of the bag with clean water and close the opening with a paperclip \\u2014 there's no need to cut a new opening or soak anything, unlike a tub-based grow kit.\"}}]},\"truffle\":{\"label\":\"Truffles\",\"chipClass\":\"c-truf\",\"intro\":\"Issues with storage, appearance or smell of magic truffles.\",\"problems\":[{\"id\":\"tr-soft-mushy\",\"title\":\"Truffles have turned soft or mushy\",\"question\":{\"text\":\"How were they stored, and for how long?\",\"options\":[{\"label\":\"In the fridge, within 2-3 weeks of opening\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Should still be fine \\u2014 texture varies naturally\",\"text\":\"Some softening is normal within the recommended storage window when kept in the fridge, in their original packaging. If they still smell earthy\\\/fermented (not rotten) and show no discolouration, they're generally still fine to use.\"}},{\"label\":\"Room temperature, or longer than 3 weeks\",\"outcome\":{\"type\":\"escalate\",\"assessment\":null,\"showAssessment\":false,\"headline\":\"Upload a photo so we can confirm whether these are still safe to use\"}}]}},{\"id\":\"tr-white-fuzz\",\"title\":\"White fuzz or haze on the truffles\",\"question\":{\"text\":\"Is it dry and powdery-white, or wet and fluffy?\",\"options\":[{\"label\":\"Dry, white, not fluffy\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Likely a harmless mycelium residue\",\"text\":\"A dry, white haze is often just leftover mycelium from the sclerotia and is generally harmless. If it stays dry and there's no unpleasant smell, it's fine to gently brush off and use the truffles.\"}},{\"label\":\"Wet, fluffy or cotton-like\",\"outcome\":{\"type\":\"escalate\",\"assessment\":\"A wet, fluffy white growth is more consistent with active mold growth than a harmless mycelium residue.\",\"showAssessment\":true,\"headline\":\"We can't reliably assess this remotely\"}}]}},{\"id\":\"tr-colored-mold\",\"title\":\"Green, black or blue mold spots\",\"outcome\":{\"type\":\"escalate\",\"assessment\":\"Coloured mold spots (green, black or blue) on truffles are a food-safety concern and should not be consumed.\",\"showAssessment\":true,\"headline\":\"Do not consume \\u2014 upload a photo and contact us\"}},{\"id\":\"tr-discoloration\",\"title\":\"Grey or black discolouration (no fuzzy texture)\",\"question\":{\"text\":\"Is the discolouration even\\\/uniform, or patchy with texture?\",\"options\":[{\"label\":\"Even and uniform, smooth surface\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Likely natural oxidation\",\"text\":\"Even grey\\\/black discolouration without texture is often natural oxidation of the sclerotia over time, similar to how mushrooms bruise blue. This is generally not a safety concern.\"}},{\"label\":\"Patchy, with raised or fuzzy texture\",\"outcome\":{\"type\":\"escalate\",\"assessment\":null,\"showAssessment\":false,\"headline\":\"Upload a photo so we can assess this properly\"}}]}},{\"id\":\"tr-smell\",\"title\":\"Unusual smell\",\"question\":{\"text\":\"How would you best describe the smell?\",\"options\":[{\"label\":\"Mild alcohol or fermented smell\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Usually still fine\",\"text\":\"A mild fermented or alcohol-like smell is common with truffles, especially closer to the end of their shelf life, and is generally not a safety concern on its own. Combined with discolouration or a stronger sour smell, upload a photo to be sure.\"}},{\"label\":\"Sour, rotten or strongly off\",\"outcome\":{\"type\":\"escalate\",\"assessment\":\"A sour or rotten smell is a stronger indicator of spoilage than a mild fermented smell.\",\"showAssessment\":true,\"headline\":\"Do not consume \\u2014 upload a photo and contact us\"}}]}},{\"id\":\"tr-puffy-packaging\",\"title\":\"Packaging looks puffy or bulging\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"This is normal \\u2014 not an issue\",\"text\":\"Standard-size truffle packs are gas-flushed (a protective atmosphere, not vacuum-sealed), which is exactly why the packaging looks puffy or bulged \\u2014 that's the correct, intended appearance. Larger bulk sizes are packaged differently, but a puffy standard pack on its own is not a sign of a problem.\"}},{\"id\":\"tr-liquid-in-pack\",\"title\":\"Liquid or moisture inside the packaging\",\"question\":{\"text\":\"Is the liquid clear, or cloudy\\\/discoloured?\",\"options\":[{\"label\":\"Clear liquid\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Likely normal condensation\",\"text\":\"Clear liquid in a sealed pack is usually just condensation and not a sign of spoilage. Drain it off and check the truffles themselves for smell and texture before use.\"}},{\"label\":\"Cloudy or discoloured liquid\",\"outcome\":{\"type\":\"escalate\",\"assessment\":null,\"showAssessment\":false,\"headline\":\"Upload a photo so we can assess this properly\"}}]}},{\"id\":\"tr-hard-dried\",\"title\":\"Truffles have gone very hard or dried out\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Still usable, but potency may be reduced\",\"text\":\"Very hard, dried-out truffles are generally still safe to use, though potency can decrease somewhat with prolonged dehydration. No need to discard them \\u2014 if in doubt about smell or appearance alongside the dryness, upload a photo.\"}},{\"id\":\"tr-arrived-off\",\"title\":\"Truffles looked off on arrival\",\"outcome\":{\"type\":\"escalate\",\"assessment\":null,\"showAssessment\":false,\"headline\":\"This is a delivery issue \\u2014 contact us with photos\"}},{\"id\":\"tr-storage-question\",\"title\":\"How long can I store truffles, and can I freeze them?\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Storage guidelines\",\"text\":\"Unopened truffles in their original packaging keep in the fridge (2\\u20134\\u00b0C) for several weeks up to about 3 months, depending on the packaging date. We don't recommend freezing fresh (undried) truffles: their high water content means ice crystals damage the cell structure, leaving a mushy texture and reduced potency after thawing. If you want long-term storage beyond a few months, dry the truffles first \\u2014 dried and vacuum-sealed, they can be frozen without this issue. Avoid storing at room temperature for extended periods.\"}},{\"id\":\"tr-opened-shelf-life\",\"title\":\"Pack already opened \\u2014 how long will they keep?\",\"question\":{\"text\":\"How long ago did you open the pack?\",\"options\":[{\"label\":\"Within the last few days\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Should still be fine\",\"text\":\"Once opened, truffles are best used within about a week when kept refrigerated in a sealed container. A few days in, they should still be fine \\u2014 check smell and texture before use.\"}},{\"label\":\"More than a week ago\",\"outcome\":{\"type\":\"solution\",\"status\":\"fix\",\"title\":\"Check carefully before use\",\"text\":\"Beyond a week after opening, check closely for smell, texture and discolouration before use. If anything looks or smells off, upload a photo rather than guessing.\"}}]}}]},\"microdosing\":{\"label\":\"Microdosing\",\"chipClass\":\"c-micro\",\"intro\":\"Issues with the appearance, packaging or storage of microdosing sachets.\",\"problems\":[{\"id\":\"md-puffy-packaging\",\"title\":\"Sachet looks puffy or bulging\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"This is normal \\u2014 not an issue\",\"text\":\"Microdosing sachets are gas-flushed (a protective atmosphere, not vacuum-sealed), which is why the packaging looks puffy or bulged \\u2014 that's the correct, intended appearance, not a sign of a problem.\"}},{\"id\":\"md-color-variation\",\"title\":\"Colour looks slightly different between sachets or batches\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Likely normal batch variation\",\"text\":\"Small natural colour variation between batches is normal for a plant-based product and doesn't indicate a quality issue on its own. If the colour difference comes with an unusual smell or texture change, upload a photo to check.\"}},{\"id\":\"md-weight-mismatch\",\"title\":\"Amount in the sachet looks less than the labelled 1g\\\/2g\",\"outcome\":{\"type\":\"escalate\",\"assessment\":null,\"showAssessment\":false,\"headline\":\"This is a packaging\\\/fulfilment issue \\u2014 contact us with your order number\"}},{\"id\":\"md-damp-clumped\",\"title\":\"Contents feel damp or clumped together\",\"question\":{\"text\":\"Does it still look and smell normal aside from the clumping?\",\"options\":[{\"label\":\"Yes, just clumped, smell\\\/colour normal\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Likely just settling \\u2014 not a safety issue\",\"text\":\"Ground material can settle or clump slightly during transport without indicating a problem, as long as smell and colour look normal. Gently break it up before use.\"}},{\"label\":\"No, smell or colour also seems off\",\"outcome\":{\"type\":\"escalate\",\"assessment\":null,\"showAssessment\":false,\"headline\":\"Upload a photo so we can assess this properly\"}}]}},{\"id\":\"md-unusual-smell\",\"title\":\"Unusual smell\",\"outcome\":{\"type\":\"escalate\",\"assessment\":\"An unusual or off smell in a microdosing product is worth a direct check rather than a guess.\",\"showAssessment\":true,\"headline\":\"We can't reliably assess this remotely\"}},{\"id\":\"md-damaged-arrival\",\"title\":\"Sachet arrived torn or damaged\",\"outcome\":{\"type\":\"escalate\",\"assessment\":null,\"showAssessment\":false,\"headline\":\"This is a delivery issue \\u2014 contact us with photos of the packaging\"}},{\"id\":\"md-wrong-product\",\"title\":\"Received the wrong product or goal (e.g. Focus instead of Balance)\",\"outcome\":{\"type\":\"escalate\",\"assessment\":null,\"showAssessment\":false,\"headline\":\"This is an order\\\/fulfilment issue \\u2014 contact us with your order number\"}},{\"id\":\"md-storage-question\",\"title\":\"How should I store sachets, and how long do they keep?\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Storage guidelines\",\"text\":\"Store sachets in a cool, dry place out of direct sunlight. Unopened sachets keep for several months from the packaging date. Once opened, use within a few weeks and reseal tightly between doses to limit moisture exposure.\"}},{\"id\":\"md-effects-different\",\"title\":\"Effects feel different than expected\",\"outcome\":{\"type\":\"solution\",\"status\":\"fix\",\"title\":\"We can't give personal dosing guidance here\",\"text\":\"How a microdose feels can vary by person, body weight and tolerance, and isn't something we can advise on individually through this tool. Check our <a href=\\\"https:\\\/\\\/www.mondogrowkits.com\\\/microdosing-truffles-the-complete-guide\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">microdosing guide<\\\/a> for general protocol information, or try the <a href=\\\"https:\\\/\\\/www.mondogrowkits.com\\\/magic-mushroom-dosage-calculator\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Dosage Calculator<\\\/a> for a general starting-point overview. For anything specific to your situation, contact customer service or a doctor.\"}},{\"id\":\"md-missed-double-dose\",\"title\":\"Missed a dose, or accidentally took two\",\"outcome\":{\"type\":\"solution\",\"status\":\"fix\",\"title\":\"General information, not personal guidance\",\"text\":\"Missing a dose or taking an extra one is generally not a cause for concern with typical microdosing amounts, but we can't provide personal guidance on adjusting your schedule through this tool. If you feel unwell, contact a doctor or pharmacist. For general product questions, reach out to customer service.\"}}]},\"liquidculture\":{\"label\":\"Liquid culture\",\"chipClass\":\"c-lc\",\"intro\":\"Issues with clarity, growth, smell or storage of liquid culture syringes and jars.\",\"problems\":[{\"id\":\"lc-cloudy-normal\",\"title\":\"Liquid looks cloudy or has white clumps\",\"question\":{\"text\":\"Does it smell normal (mild\\\/earthy) and are the clumps white, staying mostly settled at the bottom?\",\"options\":[{\"label\":\"Yes, smells normal, white and settled\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Likely healthy mycelium growth\",\"text\":\"As liquid culture colonizes, it's normal for it to turn hazy or cloudy and develop small white, cotton-like clumps ('snowflaking') that settle toward the bottom. As long as the smell stays mild\\\/earthy and nothing is floating on the surface, this is a sign of healthy growth, not contamination.\"}},{\"label\":\"No, off smell and\\\/or floating growth\",\"outcome\":{\"type\":\"escalate\",\"assessment\":\"A liquid culture that clouds very quickly, smells off, or has growth floating on the surface rather than settling is more consistent with bacterial or mold contamination than healthy mycelium.\",\"showAssessment\":true,\"headline\":\"We can't reliably assess this remotely\"}}]}},{\"id\":\"lc-no-growth\",\"title\":\"No visible growth after inoculating a jar or syringe\",\"question\":{\"text\":\"How long ago did you inoculate?\",\"options\":[{\"label\":\"Less than 10 days ago\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Give it more time\",\"text\":\"Visible growth (haziness, small white clumps) can take 5\\u201314 days to appear depending on temperature and strain. Keep it somewhere stable at room temperature (around 21\\u201325\\u00b0C), out of direct light, and check again in a few days.\"}},{\"label\":\"More than 10 days ago\",\"outcome\":{\"type\":\"solution\",\"status\":\"fix\",\"title\":\"Check temperature and give it a gentle swirl\",\"text\":\"If there's genuinely no change after 10+ days, first check the storage temperature \\u2014 too cold slows growth significantly. A gentle swirl (not vigorous shaking) can help distribute any early growth so it's easier to see. If there's still no change after another week and the liquid still looks perfectly clear with no discolouration, contact customer service with your order details.\"}}]}},{\"id\":\"lc-mold-mat\",\"title\":\"Coloured mold or a mat floating on the surface\",\"outcome\":{\"type\":\"escalate\",\"assessment\":\"A distinct mat or coloured (green, black, pink) growth floating on the surface of liquid culture is a sign of contamination rather than normal mycelium growth, which typically stays suspended or settles rather than forming a surface film.\",\"showAssessment\":true,\"headline\":\"Do not use \\u2014 upload a photo and contact us\"}},{\"id\":\"lc-off-smell\",\"title\":\"Sour, rotten or yeasty smell\",\"outcome\":{\"type\":\"escalate\",\"assessment\":\"Liquid culture should smell mild and slightly earthy or mushroomy. A sour, rotten or strongly yeasty smell is a common indicator of bacterial contamination.\",\"showAssessment\":true,\"headline\":\"Do not use \\u2014 upload a photo and contact us\"}},{\"id\":\"lc-syringe-clogged\",\"title\":\"Syringe needle is clogged\",\"outcome\":{\"type\":\"solution\",\"status\":\"fix\",\"title\":\"Practical fix, not a contamination issue\",\"text\":\"A clogged needle is usually just settled mycelium clumps blocking the tip, not a sign of a problem with the culture. Warm the syringe slightly in your hand, shake gently to loosen clumps, and try drawing back the plunger slightly before injecting to clear the tip. If it still won't clear, a new sterile needle can be swapped onto the same syringe.\"}},{\"id\":\"lc-color-variation\",\"title\":\"Colour looks slightly different between syringes or batches\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Likely normal strain or batch variation\",\"text\":\"Some strains naturally produce a liquid culture with a faint tint (yellowish, brownish or slightly darker) rather than being fully clear, and this can vary a little between batches. This alone isn't a sign of a problem. If it comes with an off smell, floating growth, or unusual texture, treat it as possible contamination instead.\"}},{\"id\":\"lc-storage-question\",\"title\":\"How should I store liquid culture, and how long does it keep?\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Storage guidelines\",\"text\":\"Store unopened liquid culture syringes or jars in the fridge, away from light. Kept sealed and refrigerated, they're generally usable for several months up to about a year \\u2014 check for cloudiness, floating growth or off smell before each use regardless of age, since those signs matter more than the date alone. Once a syringe has been opened\\\/used, use the remainder promptly rather than storing it long-term, as it's no longer sterile.\"}}]}};\nvar UI = {\"eyebrow\":\"Troubleshooter\",\"h1\":\"Problem with your grow kit, grow bag, magic truffles, microdosing or liquid culture?\",\"lede\":\"Work through your situation step by step and get a targeted fix. Not sure if it's contamination? We'll route you to customer service with a photo upload.\",\"startOver\":\"Start over\",\"otherIssuesSuffix\":\"other issues\",\"whatsTheProblemPrefix\":\"What's the problem?\",\"statusOk\":\"Not a problem\",\"statusFix\":\"Here's the fix\",\"assessmentEstimateSuffix\":\" This is an estimate based on your description \\\\u2014 not a definitive judgement. Upload a photo so customer service can confirm it with certainty.\",\"assessmentDefault\":\"We can't reliably assess this type of issue remotely. Upload a photo below so customer service can take a look.\",\"communityTitle\":\"Still have questions? Share them with the Mondo community\",\"redditLabel\":\"Reddit\",\"discordLabel\":\"Discord\",\"growTrackerLine\":\"Want to follow your grow day-by-day instead? Try the <a href=\\\"https:\\\/\\\/www.mondogrowkits.com\\\/grow-tracker\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Grow Tracker<\\\/a>.\",\"dosageCalcLine\":\"Not sure about dosage? Try the <a href=\\\"https:\\\/\\\/www.mondogrowkits.com\\\/magic-mushroom-dosage-calculator\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Dosage Calculator<\\\/a>.\"};\nvar state = { category: null, problem: null };\n  var stage = document.getElementById('stage');\n  var escPanel = document.getElementById('escalate-panel');\n  var toolWrap = document.querySelector('.wrap');\n\n  \/\/ Prevent the embedded troubleshooter from changing the page position\n  \/\/ when the shortcode first renders inside a blog article.\n  var mondoTTInitialRender = true;\n\n  function holdHeightDuring(mutateFn) {\n    var oldHeight = toolWrap.offsetHeight;\n    var scrollY = window.scrollY;\n    toolWrap.style.minHeight = oldHeight + 'px';\n\n    mutateFn();\n\n    \/\/ On the first render, do not call scrollTo() or scrollIntoView().\n    \/\/ This lets the blog page open naturally at the top.\n    if (mondoTTInitialRender) {\n      requestAnimationFrame(function(){\n        toolWrap.style.minHeight = '';\n      });\n      return;\n    }\n\n    \/\/ After the visitor has started using the troubleshooter, preserve\n    \/\/ their current scroll position while the tool swaps content.\n    window.scrollTo(0, scrollY);\n    requestAnimationFrame(function(){\n      window.scrollTo(0, scrollY);\n      requestAnimationFrame(function(){\n        window.scrollTo(0, scrollY);\n        toolWrap.style.minHeight = '';\n        requestAnimationFrame(function(){\n          window.scrollTo(0, scrollY);\n        });\n      });\n    });\n  }\n\n  function setStage(html) {\n    holdHeightDuring(function(){ stage.innerHTML = html; });\n  }\n\n  function hideEscalate(){\n    holdHeightDuring(function(){ escPanel.style.display = 'none'; });\n  }\n\n  function render() {\n    hideEscalate();\n    if (!state.category) return renderCategoryPicker();\n    var cat = DATA[state.category];\n    if (state.problem === null) return renderProblemList(cat);\n    return renderProblemFlow(cat, state.problem);\n  }\n\n  function crumb(showListBack, catLabel) {\n    var html = '<div class=\"crumb\"><button type=\"button\" class=\"start-over\" onclick=\"TT.reset()\">&larr; '+UI.startOver+'<\/button>';\n    if (showListBack) {\n      html += '<button type=\"button\" onclick=\"TT.backToList()\">&larr; '+catLabel+' \\u2014 '+UI.otherIssuesSuffix+'<\/button>';\n    }\n    html += '<\/div>';\n    return html;\n  }\n\n  function communityHtml() {\n    return '<div class=\"community\">' +\n      '<p class=\"community-t\">'+UI.communityTitle+'<\/p>' +\n      '<div class=\"socials\">' +\n        '<a class=\"soc\" href=\"https:\/\/www.reddit.com\/r\/MondoGrowKits\/\" target=\"_blank\" rel=\"noopener\" aria-label=\"Mondo on Reddit\">' +\n          '<img src=\"https:\/\/www.mondogrowkits.com\/wp-content\/uploads\/2026\/06\/reddit-2.png\" alt=\"\" loading=\"lazy\" decoding=\"async\" title=\"\">' +\n          '<span>'+UI.redditLabel+'<\/span>' +\n        '<\/a>' +\n        '<a class=\"soc\" href=\"https:\/\/discord.com\/invite\/YVNufrBEjE\" target=\"_blank\" rel=\"noopener\" aria-label=\"Mondo on Discord\">' +\n          '<img src=\"https:\/\/www.mondogrowkits.com\/wp-content\/uploads\/2026\/06\/discord-3.png\" alt=\"\" loading=\"lazy\" decoding=\"async\" title=\"\">' +\n          '<span>'+UI.discordLabel+'<\/span>' +\n        '<\/a>' +\n      '<\/div>' +\n    '<\/div>';\n  }\n\n  function crossLinkHtml(category) {\n    var lines = [];\n    if (category === 'growkit' || category === 'growbag') {\n      lines.push(UI.growTrackerLine);\n    }\n    if (category === 'truffle' || category === 'microdosing') {\n      lines.push(UI.dosageCalcLine);\n    }\n    if (!lines.length) return '';\n    return '<p class=\"cross-link\">' + lines.join(' ') + '<\/p>';\n  }\n\n  function renderCategoryPicker() {\n    var html = '<div class=\"cats\">';\n    ['growkit','growbag','truffle','microdosing','liquidculture'].forEach(function(key){\n      var c = DATA[key];\n      html += '<button type=\"button\" class=\"choice '+c.chipClass+'\" onclick=\"TT.pick(\\''+key+'\\')\">' +\n              '<span class=\"chip '+c.chipClass+'\">'+c.label+'<\/span>' +\n              '<h3>'+c.label+'<\/h3><p>'+c.intro+'<\/p><\/button>';\n    });\n    html += '<\/div>';\n    setStage(html);\n  }\n\n  function renderProblemList(cat) {\n    var html = crumb(false);\n    html += '<div class=\"question\"><h2>'+UI.whatsTheProblemPrefix+' \\u2014 '+cat.label+'<\/h2><\/div>';\n    html += crossLinkHtml(state.category);\n    html += '<div class=\"problems\">';\n    cat.problems.forEach(function(p, i){\n      html += '<button type=\"button\" class=\"problem-btn\" onclick=\"TT.pickProblem('+i+')\">'+p.title+'<span class=\"arrow\">\\u203a<\/span><\/button>';\n    });\n    html += '<\/div>';\n    setStage(html);\n  }\n\n  function renderProblemFlow(cat, index, forcedOutcome) {\n    var p = cat.problems[index];\n    var crumbHtml = crumb(true, cat.label);\n\n    var outcome = forcedOutcome || (p.outcome ? p.outcome : null);\n\n    if (!outcome && p.question) {\n      var html = crumbHtml + '<div class=\"question\"><h2>'+p.question.text+'<\/h2><div class=\"options\">';\n      p.question.options.forEach(function(opt, oi){\n        html += '<button type=\"button\" class=\"option-btn\" onclick=\"TT.answer('+index+','+oi+')\">'+opt.label+'<\/button>';\n      });\n      html += '<\/div><\/div>';\n      setStage(html);\n      return;\n    }\n\n    var resultHtml = crumbHtml;\n\n    if (outcome.type === 'solution') {\n      var isOk = outcome.status === 'ok';\n      var statusClass = isOk ? 'is-ok' : 'is-fix';\n      var icon = isOk ? '\\u2713' : '\\u2192';\n      var statusLabel = isOk ? UI.statusOk : UI.statusFix;\n      resultHtml += '<div class=\"result\">' +\n        '<h2>'+outcome.title+'<\/h2>' +\n        '<div class=\"solution-card '+statusClass+'\">' +\n        '<p class=\"solution-status '+statusClass+'\"><span class=\"icon\">'+icon+'<\/span>'+statusLabel+'<\/p>' +\n        '<p class=\"solution-text\">'+outcome.text+'<\/p>' +\n        '<\/div>' + communityHtml() + '<\/div>';\n      setStage(resultHtml);\n    } else if (outcome.type === 'escalate') {\n      setStage(resultHtml);\n      showEscalate(p, outcome, state.category);\n    }\n  }\n\n  function showEscalate(problem, outcome, category) {\n    document.getElementById('esc-problem-title').textContent = problem.title;\n    document.getElementById('esc-headline').textContent = outcome.headline;\n\n    var assessmentEl = document.getElementById('esc-assessment');\n    if (outcome.showAssessment && outcome.assessment) {\n      assessmentEl.textContent = outcome.assessment + UI.assessmentEstimateSuffix;\n    } else {\n      assessmentEl.textContent = UI.assessmentDefault;\n    }\n\n    \/\/ Set the hidden CF7 fields inside the real (already-rendered) form.\n    var catField = escPanel.querySelector('input[name=\"category\"]');\n    var probField = escPanel.querySelector('input[name=\"problem-id\"]');\n    if (catField) catField.value = category;\n    if (probField) probField.value = problem.id;\n\n    holdHeightDuring(function(){ escPanel.style.display = 'block'; });\n  }\n\n  function trackSelection(category, problemId) {\n    \/\/ Fire-and-forget internal usage tracking. Silently does nothing in\n    \/\/ the standalone preview (no backend), and never blocks the UI or\n    \/\/ surfaces errors to the visitor if it fails.\n    if (!window.MONDO_TT_AJAX_URL) return;\n    try {\n      var body = new URLSearchParams();\n      body.append('action', 'mondo_tt_track');\n      body.append('nonce', window.MONDO_TT_NONCE || '');\n      body.append('category', category);\n      body.append('problem', problemId);\n      fetch(window.MONDO_TT_AJAX_URL, { method: 'POST', body: body }).catch(function(){});\n    } catch (e) { \/* no-op *\/ }\n  }\n\n  window.TT = {\n    pick: function(key) { state.category = key; state.problem = null; render(); },\n    pickProblem: function(i) {\n      state.problem = i;\n      var cat = DATA[state.category];\n      trackSelection(state.category, cat.problems[i].id);\n      render();\n    },\n    answer: function(problemIndex, optionIndex) {\n      var cat = DATA[state.category];\n      var p = cat.problems[problemIndex];\n      var outcome = p.question.options[optionIndex].outcome;\n      hideEscalate();\n      renderProblemFlow(cat, problemIndex, outcome);\n    },\n    backToList: function() { state.problem = null; render(); },\n    reset: function() { state.category = null; state.problem = null; render(); }\n  };\n\n  render();\n  mondoTTInitialRender = false;\n})();\n<\/script>\n\n\t\t\n<style>\n#text-1968707719 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-750865703\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-750865703 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"text-3332076088\" class=\"text\">\n\t\t\n\n<h1>Troubleshooting &amp; Product Support<\/h1>\n<p>Sometimes a product may look or behave differently than expected. Changes in appearance, growth, moisture, colour, texture or storage condition do not always mean there is a problem. Understanding what is normal and knowing when action is needed can help prevent unnecessary handling and resolve many common issues quickly.<\/p>\n<p>This guide covers common questions and problems related to <strong>Magic Mushroom Grow Kits, Ready-to-Grow Bags, magic truffles, microdosing products and liquid cultures<\/strong>. Use the troubleshooting tool above for step-by-step guidance tailored to your situation, or read more below about the most common issues.<\/p>\n<h2>Magic Mushroom Grow Kit Problems<\/h2>\n<p>A <strong>Magic Mushroom Grow Kit<\/strong> contains an already colonised substrate. During activation and fruiting, the appearance of the substrate and mycelium can change considerably. Temperature, humidity, fresh air and other environmental conditions can also influence how quickly mushrooms develop.<\/p>\n<p>Common questions include <strong>slow growth, no pins, excess moisture, a dry substrate, unusual colours, side pins and possible contamination<\/strong>. A slower start or a change in appearance does not automatically mean that something is wrong with the grow kit.<\/p>\n<h2>Ready-to-Grow Bag Problems<\/h2>\n<p>Our <strong>Ready-to-Grow Bags<\/strong> are supplied pre-colonised and do not require the same activation process as a traditional grow kit. The mycelium has already developed throughout the substrate before fruiting begins.<\/p>\n<p>Changes in moisture, mycelium density and substrate appearance can occur during this stage. If development seems slow, check the conditions first and avoid unnecessarily opening, removing or disturbing the substrate.<\/p>\n<h2>Contamination or Normal Mycelium Growth?<\/h2>\n<p>One of the most common concerns is whether a grow kit or grow bag has become contaminated. Healthy mycelium is generally <strong>white to off-white<\/strong> and may appear thin and web-like or thick and fluffy. Blue or blue-grey areas can sometimes be caused by bruising rather than contamination.<\/p>\n<p>Strong green discolouration, unusual dark growth or rapidly spreading changes may require closer inspection. Appearance alone, however, is not always enough to determine whether contamination is present.<\/p>\n<p>If you are unsure, avoid unnecessarily touching or removing the substrate. Follow the troubleshooting steps above and provide <strong>clear photos of the top and sides<\/strong> when our customer service team needs to assess the product.<\/p>\n<h2>Magic Truffle Storage, Appearance and Packaging<\/h2>\n<p><strong>Magic truffles<\/strong> are a fresh product, making correct storage particularly important. Their colour, texture and appearance can change over time without necessarily indicating spoilage, while temperature, damaged vacuum packaging and extended storage can affect their condition.<\/p>\n<p>The troubleshooting tool can help with questions about <strong>storage, shelf life, vacuum packaging, colour, texture, smell and other changes in appearance<\/strong>.<\/p>\n<h2>Microdosing Storage and Packaging<\/h2>\n<p>Microdosing products should be stored according to the instructions supplied with the product. Temperature, moisture, storage time and damaged packaging can all affect their condition.<\/p>\n<p>If a sachet looks different than expected or the packaging is no longer properly sealed, use the troubleshooting tool above to determine the appropriate next step.<\/p>\n<h2>Liquid Culture Problems<\/h2>\n<p><strong>Liquid culture<\/strong> contains living mycelium suspended in a nutrient solution, so its appearance naturally changes as the culture develops. Healthy mycelium can appear as white strands, clouds or small clusters suspended throughout the liquid.<\/p>\n<p>Common questions involve <strong>cloudiness, sediment, mycelium development, storage and unusual changes in appearance<\/strong>. Not every visible change indicates a problem, and contamination cannot always be identified from appearance alone.<\/p>\n<h2>When Should You Contact Mondo Growkits?<\/h2>\n<p>Many common questions can be resolved through the troubleshooting tool. If your answers indicate possible <strong>contamination, damage or another problem that requires further assessment<\/strong>, you will be directed to our customer service team.<\/p>\n<p>Providing clear photos and accurate information helps us assess your situation more quickly. For grow kits and grow bags, photos of both the <strong>top and sides of the substrate<\/strong> are particularly useful.<\/p>\n\n\t\t\n<style>\n#text-3332076088 {\n  text-align: left;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-146691529 > .col-inner {\n  margin: -50px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6435","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.mondogrowkits.com\/es\/wp-json\/wp\/v2\/pages\/6435","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mondogrowkits.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.mondogrowkits.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.mondogrowkits.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mondogrowkits.com\/es\/wp-json\/wp\/v2\/comments?post=6435"}],"version-history":[{"count":6,"href":"https:\/\/www.mondogrowkits.com\/es\/wp-json\/wp\/v2\/pages\/6435\/revisions"}],"predecessor-version":[{"id":7236,"href":"https:\/\/www.mondogrowkits.com\/es\/wp-json\/wp\/v2\/pages\/6435\/revisions\/7236"}],"wp:attachment":[{"href":"https:\/\/www.mondogrowkits.com\/es\/wp-json\/wp\/v2\/media?parent=6435"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}