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Refund policy

Customer satisfaction is our top priority! Our dedicated team are always prepared to assist you with any product related queries.

If you have any problem with any of our products you can contact us by sending an email to info@mondogrowkits.com. You can also check our FAQs for further questions.

We ensure that our Grow Kits are fresh and in perfect condition when sent out, but in case you experience contamination during the first 36 hours we ensure that you will receive another Grow Kit.

It is the responsibility of the customer:

  • to ensure that Grow Kits are legal in your country.
  • to make sure you receive the Grow Kit in person in the first delivery attempt, to be able to keep the GK in the best conditions for maintenance.
  • to follow the instructions to maintain the Grow Kit.

 

To claim for any damage or contamination of the Grow Kit, please contact us within 36 hours after receiving your item so we can make sure a satisfactory solution can be found within 3 days!

We do not accept returns or refunds. We prefer to send you another Grow Kit. To do so, please get in contact with us - info@mondogrowkits.com

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