{"id":6435,"date":"2026-07-08T18:54:46","date_gmt":"2026-07-08T17:54:46","guid":{"rendered":"https:\/\/www.mondogrowkits.com\/?page_id=6435"},"modified":"2026-11-04T10:23:22","modified_gmt":"2026-11-04T09:23:22","slug":"probleemoplossing","status":"publish","type":"page","link":"https:\/\/www.mondogrowkits.com\/nl\/troubleshooting\/","title":{"rendered":"Problemen oplossen"},"content":{"rendered":"\n<div class=\"row align-center\"  id=\"row-836362091\">\n\n\n\t<div id=\"col-438166890\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-1659197976\" class=\"text\">\n\t\t\n\n<!-- Mondo troubleshooter template. Place this file in the root of your Flatsome child theme. 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(max-width:420px){#mondo-tt .tt-title{font-size:23px}}\n<\/style>\n<div class=\"mondo-tt\" id=\"mondo-tt\">\n  <p class=\"eyebrow\">Troubleshooter<\/p>\n  <h2 class=\"tt-title\">Problem with your grow kit, Ready-to-Grow Bag, magic truffles, microdosing or liquid culture?<\/h2>\n  <p class=\"lede\">Work through your situation step by step and get a targeted fix, with the matching guide for more detail. Not sure if it\u2019s contamination? We\u2019ll route you to customer service with a photo upload.<\/p>\n\n  <div id=\"tt-stage\"><\/div>\n\n  <!-- Stable escalation panel: never destroyed by stage re-renders, only shown\/hidden.\n       This is the ONLY place the CF7 shortcode is rendered, so its JS bindings survive. -->\n  <div id=\"tt-escalate\" class=\"result\" style=\"display:none\">\n    <h3 class=\"r-title\" id=\"esc-problem-title\"><\/h3>\n    <div class=\"escalate-block\">\n      <p class=\"escalate-headline\" id=\"esc-headline\"><\/p>\n      <p class=\"assessment\" id=\"esc-assessment\"><\/p>\n      <div class=\"cf7-mount\" id=\"cf7-mount\">\n        \n<div class=\"wpcf7 no-js\" id=\"wpcf7-f6434-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"6434\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/nl\/wp-json\/wp\/v2\/pages\/6435#wpcf7-f6434-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"6434\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2.4.1\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f6434-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"tt-form-row\">\n<input class=\"wpcf7-form-control wpcf7-hidden\" id=\"tt-category\" value=\"\" type=\"hidden\" name=\"category\" \/>\n<input class=\"wpcf7-form-control wpcf7-hidden\" id=\"tt-problem-id\" value=\"\" type=\"hidden\" name=\"problem-id\" \/>\n<\/div>\n<p><label>Name*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label>Email address*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label>Order number (if known)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"order-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"order-number\" \/><\/span> <\/label>\n<\/p>\n<p><label>Briefly describe what you see\/smell<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"beschrijving\"><textarea cols=\"40\" rows=\"5\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"beschrijving\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><label>Upload a photo (jpg, png or heic, max 5MB)*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"foto\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file wpcf7-validates-as-required\" accept=\".jpg,.jpeg,.png,.heic\" aria-required=\"true\" aria-invalid=\"false\" type=\"file\" name=\"foto\" \/><\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n      <\/div>\n    <\/div>\n    <div class=\"tt-read\" id=\"esc-read\"><\/div>\n    <div class=\"community\">\n      <p class=\"community-t\">Still have questions? Share them with the Mondo community<\/p>\n      <div class=\"socials\">\n        <a class=\"soc\" href=\"https:\/\/discord.gg\/v396fxR2jk\" target=\"_blank\" rel=\"noopener\" aria-label=\"Mondo on Discord\">\n          <img src=\"https:\/\/www.mondogrowkits.com\/wp-content\/uploads\/2026\/06\/discord-3.png\" alt=\"\" loading=\"lazy\" decoding=\"async\" title=\"\">\n          <span>Discord<\/span>\n        <\/a>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n<script>\nvar MONDO_TT_AJAX_URL = \"https:\/\/www.mondogrowkits.com\/wp-admin\/admin-ajax.php\";\nvar MONDO_TT_NONCE = \"cdce0aae14\";\n<\/script>\n<script>\n(function(){\n  var DATA = {\"growkit\":{\"label\":\"Grow kit\",\"chipClass\":\"c-mush\",\"intro\":\"Activating your kit, waiting for pins, fruiting, harvesting and the next flush.\",\"problems\":[{\"id\":\"gk-not-activated\",\"title\":\"Haven\\u2019t activated the kit yet \\\/ not sure how\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/grow-kit-manual\\\/\",\"label\":\"Grow Kit Manual (step by step)\"},{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/how-long-does-it-take-to-grow-magic-mushrooms\\\/\",\"label\":\"How long does it take to grow magic mushrooms?\"}],\"outcome\":{\"type\":\"solution\",\"status\":\"fix\",\"title\":\"Soak in the fridge, then seal it in the filter bag\",\"text\":\"Wash your hands and forearms with antibacterial soap and disinfect your work surface. Open one corner of the lid, fill the kit with cold drinking water until the container is full, close the lid and place the kit in the refrigerator for 9\\u201312 hours (up to 24 hours is okay). Drain the water and keep the lid \\u2014 you need it again for the next flush. Add exactly 150 ml of drinking water to the bottom of the filter bag (the same for Medium, Large and Extra Large), place the kit inside, keep plenty of air in the bag, fold the top over twice and close it with the yellow seal sticker. Then place it in bright, indirect light at a steady 23\\u201325 \\u00b0C, never above 27 \\u00b0C.\"}},{\"id\":\"gk-prefruiting\",\"title\":\"Pins or mushrooms were already growing when I opened the box\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/grow-kit-already-fruiting-before-opening\\\/\",\"label\":\"Grow kit already fruiting before opening? What to do\"}],\"question\":{\"text\":\"What do you see inside the sealed kit?\",\"options\":[{\"label\":\"Only tiny pins, the substrate looks healthy\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Skip the soak and go straight to fruiting\",\"text\":\"Your kit is already entering its fruiting stage. Soaking now can drown or damage the pins, so skip the initial soak. Clean your hands and work area, open the container carefully without touching the pins, and place the open container in the supplied filter bag. Add the water to the bottom of the bag as described in the manual \\u2014 never pour water over the pins. Keep it in bright, indirect light at 23\\u201325 \\u00b0C, don\\u2019t spray the developing mushrooms, and give fresh air 1\\u20133 times a day.\"}},{\"label\":\"Larger mushrooms pressing against the lid\",\"outcome\":{\"type\":\"solution\",\"status\":\"fix\",\"title\":\"Give them room and remove anything already mature\",\"text\":\"Bent stems and flattened caps are common when mushrooms grow in a confined space \\u2014 shape alone doesn\\u2019t mean they\\u2019re unhealthy. In a clean area, release the lid and place the kit in fruiting conditions without soaking it. Remove mushrooms that are already mature, badly crushed or starting to deteriorate with the twist-and-pull method. The remaining pins can continue, and a later flush can develop normally.\"}},{\"label\":\"Crushed, slimy or bad-smelling \\u2014 or the seal\\\/tub is damaged\",\"outcome\":{\"type\":\"escalate\",\"assessment\":\"Slimy or translucent stems, dark decaying areas, a sour smell or a broken seal point to a kit that was exposed during transport, which needs a closer look before you continue.\",\"showAssessment\":true,\"headline\":\"Photograph it before opening or removing anything, and contact us\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/grow-kit-already-fruiting-before-opening\\\/\",\"label\":\"Grow kit already fruiting before opening? What to do\"},{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/refund-replacement\\\/\",\"label\":\"Refund & replacement policy\"}]}}]}},{\"id\":\"gk-no-pins\",\"title\":\"No pins yet\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/mushroom-grow-kit-not-fruiting\\\/\",\"label\":\"Mushroom grow kit not fruiting? How to diagnose and fix it\"},{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/grow-kit-temperature-winter\\\/\",\"label\":\"Grow kit temperature: keeping your kit warm in winter\"}],\"question\":{\"text\":\"How long ago did you seal the kit in the filter bag?\",\"options\":[{\"label\":\"Less than 14 days ago\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Still within the normal window\",\"text\":\"The first pins often appear 6\\u201314 days after activation, and every kit develops at its own pace \\u2014 follow the kit, not the calendar. Until pins appear: keep the filter bag closed (no fresh-air exchange yet), keep it at a steady 23\\u201325 \\u00b0C in bright, indirect light, and only lightly mist the inner walls of the bag if it becomes clearly too dry. Never spray the substrate. Small droplets on the inside of the bag are normal.\"}},{\"label\":\"14 days or more\",\"outcome\":{\"type\":\"solution\",\"status\":\"fix\",\"title\":\"Check temperature, light and humidity \\u2014 then give it time\",\"text\":\"Slow starts are common. Check the conditions in this order: (1) temperature measured at the kit itself, day and night \\u2014 23\\u201325 \\u00b0C is ideal, below 20 \\u00b0C pinning slows down or stops, and above 27 \\u00b0C the kit gets stressed; (2) bright, indirect light, never direct sun; (3) humidity \\u2014 droplets on the inside of the bag are good; only if the walls are clearly dry, lightly mist the inner walls. Keep the bag closed until pins appear and avoid moving the kit around. If your room is cold, a heat mat with a heat guard can help. If the conditions have been right for a while and nothing changes \\u2014 or you see green, black, red or pink growth \\u2014 upload a photo so we can check.\"}}]}},{\"id\":\"gk-cold-room\",\"title\":\"My room is cold (below 20 \\u00b0C)\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/grow-kit-temperature-winter\\\/\",\"label\":\"Grow kit temperature: keeping your kit warm in winter\"},{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/heating-mat-and-guard-for-magic-mushrooms\\\/\",\"label\":\"Heating mat & heat guard: safe extra warmth\"}],\"outcome\":{\"type\":\"solution\",\"status\":\"fix\",\"title\":\"Bring the kit to a steady 23\\u201325 \\u00b0C\",\"text\":\"Below 20 \\u00b0C pinning slows down or stops, and a kit that is warm by day but cold at night behaves like a cold kit. Move it to the warmest stable spot (not on or next to a radiator), or use a heat mat with the silicone heat guard between mat and kit \\u2014 never place the kit directly on the mat. Start on the lowest setting, check the temperature at the kit, and make sure it never goes above 27 \\u00b0C.\"}},{\"id\":\"gk-pins-stalled\",\"title\":\"Pins appeared but are not developing\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/aborted-mushroom-pins\\\/\",\"label\":\"Aborted mushroom pins: why pins stop growing\"},{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/optimal-light-airflow-and-humidity-for-fruiting\\\/\",\"label\":\"Optimal light, airflow and humidity for fruiting\"}],\"outcome\":{\"type\":\"solution\",\"status\":\"fix\",\"title\":\"Switch from misting to fresh air\",\"text\":\"Once pins appear, the mushrooms need fresh air rather than extra water. Open the filter bag briefly 1\\u20133 times a day, let the old air out, and reseal it with fresh air inside. Stop misting. Keep the temperature steady at 23\\u201325 \\u00b0C day and night and give bright, indirect light. Don\\u2019t open the bag more often than that \\u2014 every opening lowers the humidity.\"}},{\"id\":\"gk-aborts\",\"title\":\"Some small pins are dying off (aborts)\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/aborted-mushroom-pins\\\/\",\"label\":\"Aborted mushroom pins: why pins stop growing\"}],\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"A few aborts are normal\",\"text\":\"A kit forms more pins than it can feed, and the weakest ones stop growing. Leave aborted pins in place during the flush and remove them when you harvest. If many pins abort at once, check for heat (above 27 \\u00b0C), direct sun or a heat mat set too high, and make sure you give brief fresh air 1\\u20133 times a day.\"}},{\"id\":\"gk-etiolation\",\"title\":\"Long, thin stems with small caps\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/optimal-light-airflow-and-humidity-for-fruiting\\\/\",\"label\":\"Optimal light, airflow and humidity for fruiting\"}],\"outcome\":{\"type\":\"solution\",\"status\":\"fix\",\"title\":\"Too little fresh air or light\",\"text\":\"Long, thin stems with small caps usually mean too much CO\\u2082 and\\\/or too little light. Keep giving fresh air 1\\u20133 times a day, but make each air exchange slightly longer, and move the kit to a spot with bright, indirect daylight (never direct sun).\"}},{\"id\":\"gk-side-pins\",\"title\":\"Mushrooms growing along the sides or bottom\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/mushroom-side-pins\\\/\",\"label\":\"Mushroom side pins: why they happen and what to do\"}],\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Side pins are part of the same flush\",\"text\":\"Side and bottom pins can still develop into mature mushrooms. Let the flush continue, keep the kit in a stable position away from fans, radiators and open windows, and don\\u2019t turn or remove the substrate during an active flush. After the flush, remove the side mushrooms and any reachable remnants before preparing the next flush.\"}},{\"id\":\"gk-cake-drying\",\"title\":\"Substrate looks dry or is shrinking\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/grow-kit-manual\\\/\",\"label\":\"Grow Kit Manual (step by step)\"}],\"question\":{\"text\":\"Have pins or mushrooms appeared yet?\",\"options\":[{\"label\":\"No pins yet\",\"outcome\":{\"type\":\"solution\",\"status\":\"fix\",\"title\":\"Lightly mist the inner walls of the bag\",\"text\":\"Before pins appear, keep the filter bag closed as much as possible. If the bag is clearly too dry, lightly mist the inner walls of the bag \\u2014 never spray directly onto the substrate. Check that the kit isn\\u2019t near a radiator, heat source or in direct sun, which dries it out quickly.\"}},{\"label\":\"Yes, pins or mushrooms are developing\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Don\\u2019t add water now \\u2014 the mushrooms are drawing on it\",\"text\":\"Some shrinking during fruiting is normal: the mushrooms use the water stored in the substrate. Once mushrooms are developing, stop misting \\u2014 they need fresh air rather than extra water. Keep the air exchanges short (1\\u20133 times a day) so the bag keeps its humidity. The substrate is rehydrated again when you prepare the next flush.\"}}]}},{\"id\":\"gk-green-mold\",\"title\":\"Green or blue-green patches\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/mushroom-grow-kit-contamination-how-to-identify-it\\\/\",\"label\":\"Mushroom grow kit contamination: how to identify it\"},{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/why-magic-mushrooms-bruise-blue\\\/\",\"label\":\"Why do magic mushrooms turn blue?\"}],\"question\":{\"text\":\"How would you best describe it?\",\"options\":[{\"label\":\"Bright\\\/vivid green, powdery, spreading\",\"outcome\":{\"type\":\"escalate\",\"assessment\":\"This description is consistent with Trichoderma (green mold) \\u2014 one of the most common and aggressive contaminants in mushroom cultivation. Keep the bag closed and don\\u2019t try to clean or rescue it.\",\"showAssessment\":true,\"headline\":\"We can\\u2019t reliably assess this remotely\"}},{\"label\":\"Blue or blue-grey, where the mycelium or mushrooms were touched\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Most likely bruising, not mold\",\"text\":\"Mycelium and mushrooms turn blue where they are touched or damaged \\u2014 a normal reaction, not contamination. Avoid handling the substrate and keep an eye on the spot. If it turns powdery, vivid green or keeps spreading, upload a photo.\"}},{\"label\":\"Olive\\\/grey-green, not sure\",\"outcome\":{\"type\":\"escalate\",\"assessment\":null,\"showAssessment\":false,\"headline\":\"Upload a photo so we can assess this properly\"}}]}},{\"id\":\"gk-other-color-mold\",\"title\":\"Black, red, pink or orange discolouration\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/mushroom-grow-kit-contamination-how-to-identify-it\\\/\",\"label\":\"Mushroom grow kit contamination: how to identify it\"}],\"question\":{\"text\":\"Where exactly do you see the discolouration?\",\"options\":[{\"label\":\"On the substrate itself\",\"outcome\":{\"type\":\"escalate\",\"assessment\":\"Black, red, pink or orange growth isn\\u2019t typical of healthy Psilocybe cubensis mycelium. It can point to several different contaminants \\u2014 such as late-stage cobweb mold, bacterial contamination or black pin mold \\u2014 which are hard to tell apart without a photo. Keep the bag closed.\",\"showAssessment\":true,\"headline\":\"We can\\u2019t reliably assess this remotely\"}},{\"label\":\"On the mushrooms or pins themselves\",\"outcome\":{\"type\":\"escalate\",\"assessment\":null,\"showAssessment\":false,\"headline\":\"Upload a photo so we can assess this properly\"}}]}},{\"id\":\"gk-black-pin-mold\",\"title\":\"Black dots on a grey\\\/white fuzzy patch\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/mushroom-grow-kit-contamination-how-to-identify-it\\\/\",\"label\":\"Mushroom grow kit contamination: how to identify it\"}],\"outcome\":{\"type\":\"escalate\",\"assessment\":\"Small black dots on top of grey or white fuzzy growth is a classic sign of black pin mold (Mucor or Rhizopus). It spreads fast, so keep the bag closed and confirm with a photo before deciding what to do next.\",\"showAssessment\":true,\"headline\":\"We can\\u2019t reliably assess this remotely\"}},{\"id\":\"gk-white-fuzz\",\"title\":\"Fluffy white growth on the substrate\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/what-is-mycelium\\\/\",\"label\":\"What healthy mycelium looks like\"},{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/mushroom-grow-kit-contamination-how-to-identify-it\\\/\",\"label\":\"Mushroom grow kit contamination: how to identify it\"}],\"question\":{\"text\":\"Does it look like the rest of the white mycelium and smell mild and earthy?\",\"options\":[{\"label\":\"Yes \\u2014 white, thread-like or dense, earthy smell\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Almost certainly healthy mycelium\",\"text\":\"Healthy mycelium ranges from fine threads to dense, fluffy or rope-like white growth (rhizomorphic mycelium), and it can look fluffier at higher humidity. No action needed.\"}},{\"label\":\"No \\u2014 it looks different, grey, or is followed by colour\",\"outcome\":{\"type\":\"escalate\",\"assessment\":null,\"showAssessment\":false,\"headline\":\"Upload a photo so we can assess this properly\"}}]}},{\"id\":\"gk-yellow-droplets\",\"title\":\"Yellow or amber droplets on the mycelium\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/what-is-mycelium\\\/\",\"label\":\"What healthy mycelium looks like\"},{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/mushroom-grow-kit-contamination-how-to-identify-it\\\/\",\"label\":\"Mushroom grow kit contamination: how to identify it\"}],\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Usually harmless metabolites\",\"text\":\"Clear, yellow or amber droplets on otherwise healthy white mycelium are metabolites released by the mycelium \\u2014 often a sign of some stress, not contamination. Leave them alone and check that the temperature stays at 23\\u201325 \\u00b0C. Upload a photo if you also see large discoloured areas, a deteriorating substrate or an unpleasant smell.\"}},{\"id\":\"gk-wet-spot\",\"title\":\"Wet patches or an unusual smell\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/mushroom-grow-kit-contamination-how-to-identify-it\\\/\",\"label\":\"Mushroom grow kit contamination: how to identify it\"}],\"question\":{\"text\":\"Which comes closest to what you notice (without opening the bag just to smell it)?\",\"options\":[{\"label\":\"Sour, rotten or fermented\",\"outcome\":{\"type\":\"escalate\",\"assessment\":\"A sour, rotten or fermented smell \\u2014 especially with wet or slimy patches \\u2014 often points to bacterial contamination.\",\"showAssessment\":true,\"headline\":\"We can\\u2019t reliably assess this remotely\"}},{\"label\":\"Ammonia-like\",\"outcome\":{\"type\":\"solution\",\"status\":\"fix\",\"title\":\"Usually too wet and too little fresh air\",\"text\":\"An ammonia-like smell usually points to conditions that are too wet and stale. Stop misting, and if pins are already present make the air exchanges slightly longer. If the smell gets stronger, lasts more than a day or comes with slimy or discoloured spots, upload a photo.\"}},{\"label\":\"Earthy\\\/normal \\u2014 just water droplets or wet walls\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Condensation is not contamination\",\"text\":\"Droplets and moist walls inside the bag are normal and a sign of good humidity. Only if there is a lot of water on the walls or pooling at the bottom, allow slightly more air exchange (after pins have appeared). Focus on the substrate surface rather than the droplets.\"}}]}},{\"id\":\"gk-blue-bruising\",\"title\":\"Mushrooms turning blue\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/why-magic-mushrooms-bruise-blue\\\/\",\"label\":\"Why do magic mushrooms turn blue?\"}],\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"This is normal \\u2014 not an issue\",\"text\":\"Blue colouring where mushrooms are touched or damaged is a normal enzyme reaction: psilocybin is converted to psilocin, which oxidises into blue compounds. It says nothing about safety. No action needed.\"}},{\"id\":\"gk-when-to-harvest\",\"title\":\"Not sure when to harvest\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/how-to-harvest-magic-mushrooms\\\/\",\"label\":\"How to harvest magic mushrooms: twisting, cutting & timing\"}],\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Harvest as the veil starts to tear\",\"text\":\"Harvest when the thin veil under the cap starts to tear and the cap begins to open \\u2014 before the cap is fully open. If the veil is still completely intact, it\\u2019s too early: let it grow. If the cap is fully open, spores may start to drop and leave a dark deposit in the bag. Hold the mushroom near its base and gently twist and pull it from the substrate; twisting removes the whole stem base and leaves less debris behind.\"}},{\"id\":\"gk-drying-storing\",\"title\":\"How do I dry and store my harvest?\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/how-to-dry-store-and-preserve-magic-mushrooms\\\/\",\"label\":\"How to dry, store and preserve magic mushrooms\"}],\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Dry quickly, then store airtight\",\"text\":\"Fresh mushrooms spoil quickly, so start drying soon after harvest \\u2014 don\\u2019t wash them, just brush off any substrate. A food dehydrator at 35\\u201345 \\u00b0C gives the most reliable result; they\\u2019re done when \\u2018cracker dry\\u2019 (they snap cleanly when bent). Store them airtight, cool, dark and dry: roughly 6\\u201312 months at room temperature, or 1\\u20132 years in the refrigerator.\"}},{\"id\":\"gk-next-flush\",\"title\":\"Preparing the next flush \\\/ second flush not coming\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/second-third-fourth-flush-mushroom-grow-kit\\\/\",\"label\":\"How many flushes can you get from a grow kit?\"},{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/grow-kit-manual\\\/\",\"label\":\"Grow Kit Manual (step by step)\"}],\"outcome\":{\"type\":\"solution\",\"status\":\"fix\",\"title\":\"Clean up, soak again, reseal\",\"text\":\"Clean your hands, forearms and work surface. Remove all remaining mushrooms, stem bases and loose debris \\u2014 leftover organic matter is the most common cause of contamination in a second flush. Disinfect the lid you saved and put it back on the kit, then repeat the activation: fill with cold drinking water, soak 9\\u201312 hours in the refrigerator (up to 24 is okay), drain, add 150 ml of water to the bottom of the filter bag, place the kit inside and seal it. Keep the same conditions as before (23\\u201325 \\u00b0C, never above 27 \\u00b0C). Later flushes are smaller; most kits give 2 to 4 flushes in total. Continue only while the substrate still looks healthy, and stop as soon as contamination appears or the substrate clearly deteriorates. If a properly prepared flush shows no pins after about three weeks, the substrate is spent.\"}},{\"id\":\"gk-gnats\",\"title\":\"Gnats or mites visible\",\"outcome\":{\"type\":\"solution\",\"status\":\"fix\",\"title\":\"Improve hygiene around the grow\",\"text\":\"Small flies (sciarid gnats) or mites usually come from the growing environment, not the kit itself. Clean the area, remove organic waste and houseplants nearby, and keep the filter bag sealed between air exchanges. For a heavy infestation, move the kit away from other grows so it doesn\\u2019t spread.\"}},{\"id\":\"gk-shipping-damage\",\"title\":\"Kit arrived damaged (broken seal, cracked tub, loose lid)\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/refund-replacement\\\/\",\"label\":\"Refund & replacement policy\"}],\"outcome\":{\"type\":\"escalate\",\"assessment\":null,\"showAssessment\":false,\"headline\":\"This is a delivery issue \\u2014 don\\u2019t repair it first; send us photos of the box, the kit and the damage\"}}]},\"growbag\":{\"label\":\"Paddo Ready-to-Grow Bag XL\",\"chipClass\":\"c-bag\",\"intro\":\"The fully colonised Paddo Ready-to-Grow Bag XL \\u2014 no soaking, no spraying, no inoculation.\",\"problems\":[{\"id\":\"gb-cut-corner\",\"title\":\"One top corner is cut off and covered with a sticker \\u2014 is this a defect?\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/how-to-use-a-magic-mushroom-ready-to-grow-bag\\\/\",\"label\":\"How to use a Paddo Ready-to-Grow Bag XL: complete guide\"}],\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Intentional \\u2014 it\\u2019s the air-exchange opening\",\"text\":\"Every Paddo Ready-to-Grow Bag XL has a pre-cut upper corner covered by a resealing sticker. It is the designated opening for fresh-air exchange once pins appear. Keep the sticker closed until then, don\\u2019t cut a second opening and never cut through the filter patch. Lost or worn-out sticker? A <a href=\\\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/replacement-grow-bag-sealing-sticker\\\/\\\">replacement sealing sticker<\\\/a> is available.\"}},{\"id\":\"gb-wrinkled-arrival\",\"title\":\"Bag looks wrinkled or misshapen on arrival\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/how-to-use-a-magic-mushroom-ready-to-grow-bag\\\/\",\"label\":\"How to use a Paddo Ready-to-Grow Bag XL: complete guide\"}],\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Normal \\u2014 just from transport\",\"text\":\"A slightly wrinkled bag after shipping is normal. Don\\u2019t open it to check: look at the substrate through the plastic. Healthy mycelium is white to yellowish-white, and the bag should be free of tears, punctures or broken seals (apart from the pre-cut corner under the sticker).\"}},{\"id\":\"gb-damaged\",\"title\":\"Bag is torn, punctured or the seal is broken\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/how-to-use-a-magic-mushroom-ready-to-grow-bag\\\/\",\"label\":\"How to use a Paddo Ready-to-Grow Bag XL: complete guide\"},{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/refund-replacement\\\/\",\"label\":\"Refund & replacement policy\"}],\"outcome\":{\"type\":\"escalate\",\"assessment\":\"A tear, puncture or broken seal (other than the pre-cut corner under the sticker) means the bag is no longer closed off, which raises the risk of contamination. Don\\u2019t start or open the bag.\",\"showAssessment\":true,\"headline\":\"Keep the bag closed and send us photos of the top and sides\"}},{\"id\":\"gb-no-pins\",\"title\":\"No pins yet, or growth seems slow\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/how-to-use-a-magic-mushroom-ready-to-grow-bag\\\/\",\"label\":\"How to use a Paddo Ready-to-Grow Bag XL: complete guide\"},{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/heating-mat-and-guard-for-magic-mushrooms\\\/\",\"label\":\"Heating mat & heat guard: safe extra warmth\"}],\"question\":{\"text\":\"Is the bag upright and closed, at 23\\u201327 \\u00b0C, in bright indirect light (no direct sun)?\",\"options\":[{\"label\":\"Yes, conditions are right\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Give it time \\u2014 and leave it closed\",\"text\":\"Every bag develops at its own pace; strain, temperature, light and stability all affect how quickly pins appear. Keep the sticker closed, don\\u2019t spray water into the bag, don\\u2019t touch the substrate and avoid moving the bag. Follow the development rather than a fixed number of days.\"}},{\"label\":\"No, or not sure\",\"outcome\":{\"type\":\"solution\",\"status\":\"fix\",\"title\":\"Correct the conditions first\",\"text\":\"Place the bag upright in a clean spot at a stable 23\\u201327 \\u00b0C \\u2014 never above 27 \\u00b0C \\u2014 in bright, indirect light with a natural day-night rhythm, away from direct sun and radiators. A room that is slightly too cool slows development; if you need extra warmth, use a heat mat carefully with a heat guard and no direct contact between mat and substrate. Keep the corner sealed until pins appear. If conditions have been right for a while and nothing changes, or you see unusual colours, upload a photo.\"}}]}},{\"id\":\"gb-air-exchange\",\"title\":\"When and how do I give the bag fresh air?\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/how-to-use-a-magic-mushroom-ready-to-grow-bag\\\/\",\"label\":\"How to use a Paddo Ready-to-Grow Bag XL: complete guide\"}],\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Only after the first pins \\u2014 through the pre-cut corner\",\"text\":\"Start fresh-air exchange only once pins are visible. Wash your hands and forearms, carefully peel back the sticker over the pre-cut corner, let fresh air in for a short moment and press the sticker firmly back. Repeat 1\\u20133 times a day. Short, controlled exchanges are better than leaving the corner open \\u2014 and don\\u2019t cut a second opening.\"}},{\"id\":\"gb-pins-stalled\",\"title\":\"Pins don\\u2019t mature, or mushrooms grow long and thin\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/how-to-use-a-magic-mushroom-ready-to-grow-bag\\\/\",\"label\":\"How to use a Paddo Ready-to-Grow Bag XL: complete guide\"}],\"outcome\":{\"type\":\"solution\",\"status\":\"fix\",\"title\":\"Usually not enough fresh air\",\"text\":\"Make each of your 1\\u20133 daily air exchanges slightly longer, but don\\u2019t leave the corner permanently open \\u2014 that dries the bag out too quickly. Check that the room is between 23 and 27 \\u00b0C and that the bag gets bright, indirect light.\"}},{\"id\":\"gb-white-coating\",\"title\":\"White layer on the substrate\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/what-is-mycelium\\\/\",\"label\":\"What healthy mycelium looks like\"}],\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Healthy mycelium \\u2014 not mold\",\"text\":\"The substrate is fully colonised: healthy mycelium is white to yellowish-white and can look thin and web-like in some places and thicker or fluffier in others. No action needed.\"}},{\"id\":\"gb-contamination-visible\",\"title\":\"Coloured patches visible through the bag\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/mushroom-grow-kit-contamination-how-to-identify-it\\\/\",\"label\":\"Mushroom grow kit contamination: how to identify it\"},{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/why-magic-mushrooms-bruise-blue\\\/\",\"label\":\"Why do magic mushrooms turn blue?\"}],\"question\":{\"text\":\"What do you see through the bag?\",\"options\":[{\"label\":\"Green, spreading or powdery\",\"outcome\":{\"type\":\"escalate\",\"assessment\":\"Green patches visible through the bag are consistent with Trichoderma contamination \\u2014 one of the most common and aggressive substrate contaminants.\",\"showAssessment\":true,\"headline\":\"Do not open the bag \\u2014 keep it apart from other grows and upload a photo\"}},{\"label\":\"Black, red, pink or orange\",\"outcome\":{\"type\":\"escalate\",\"assessment\":null,\"showAssessment\":false,\"headline\":\"Do not open the bag \\u2014 keep it apart from other grows and upload a photo\"}},{\"label\":\"Blue or blue-grey areas\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Often bruising, not contamination\",\"text\":\"Blue or blue-grey colouring can be caused by bruising of the mycelium, for example from handling or transport. Avoid touching the bag and keep an eye on the area. Rapidly spreading green, black, red or pink growth is a different matter \\u2014 then upload a photo.\"}}]}},{\"id\":\"gb-elastic-band\",\"title\":\"Can I remove the elastic band?\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/mushroom-side-pins\\\/\",\"label\":\"Mushroom side pins: why they happen and what to do\"}],\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"No \\u2014 leave it on for the whole grow\",\"text\":\"The elastic band presses the plastic against the sides of the substrate. That reduces the humid gap where side pins form, so mushrooms grow from the top surface. Don\\u2019t remove or loosen it.\"}},{\"id\":\"gb-side-pins\",\"title\":\"Mushrooms growing along the sides\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/mushroom-side-pins\\\/\",\"label\":\"Mushroom side pins: why they happen and what to do\"}],\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Not harmful \\u2014 let the flush continue\",\"text\":\"Side pins are part of the same flush and can still mature. Check that the elastic band is still tight, keep the bag in a stable spot away from fans, open windows and radiators, and don\\u2019t open the bag more often than needed. Remove the side mushrooms when you harvest.\"}},{\"id\":\"gb-fridge-heatmat\",\"title\":\"Can I soak, spray or refrigerate the bag, or use a heat mat?\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/how-to-use-a-magic-mushroom-ready-to-grow-bag\\\/\",\"label\":\"How to use a Paddo Ready-to-Grow Bag XL: complete guide\"},{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/heating-mat-and-guard-for-magic-mushrooms\\\/\",\"label\":\"Heating mat & heat guard: safe extra warmth\"}],\"outcome\":{\"type\":\"solution\",\"status\":\"fix\",\"title\":\"No soaking, no spraying, no fridge \\u2014 heat mat only if needed\",\"text\":\"Don\\u2019t soak the bag, don\\u2019t spray water into it and don\\u2019t put it in the fridge \\u2014 the bag has everything it needs inside. A heat mat is only useful if your room is too cool: use it carefully, with a heat guard and no direct contact between an unprotected mat and the substrate, and keep the bag below 27 \\u00b0C.\"}},{\"id\":\"gb-when-to-harvest\",\"title\":\"When and how do I harvest from the bag?\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/how-to-use-a-magic-mushroom-ready-to-grow-bag\\\/\",\"label\":\"How to use a Paddo Ready-to-Grow Bag XL: complete guide\"},{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/how-to-harvest-magic-mushrooms\\\/\",\"label\":\"How to harvest magic mushrooms: twisting, cutting & timing\"}],\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Harvest as the veil starts to tear \\u2014 cut the top off\",\"text\":\"The best moment is when the veil under the cap begins to tear and the cap starts opening; if the veil is completely intact, wait. Wash your hands and forearms and disinfect your work surface. Use clean scissors to cut off the entire sealed top of the bag, hold each mushroom near its base and gently twist and pull. Remove all mature mushrooms and stumps without digging into the substrate. Don\\u2019t try to harvest through the small pre-cut corner.\"}},{\"id\":\"gb-water-pooling\",\"title\":\"Water or moisture inside the bag\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/mushroom-grow-kit-contamination-how-to-identify-it\\\/\",\"label\":\"Mushroom grow kit contamination: how to identify it\"}],\"question\":{\"text\":\"Does the substrate look normal (white to yellowish-white), without discolouration or an off smell?\",\"options\":[{\"label\":\"Yes, looks normal\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Condensation \\u2014 not a problem\",\"text\":\"Condensation inside a closed bag is normal, especially when the room temperature changes. Don\\u2019t open the bag to dry it, and never add water.\"}},{\"label\":\"No \\u2014 discoloured, slimy or an off\\\/sour smell\",\"outcome\":{\"type\":\"escalate\",\"assessment\":\"Liquid combined with discolouration, slime or an off smell is more consistent with contamination than with normal condensation.\",\"showAssessment\":true,\"headline\":\"Keep the bag closed and upload a photo\"}}]}},{\"id\":\"gb-next-flush\",\"title\":\"Preparing the bag for another flush\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/how-to-use-a-magic-mushroom-ready-to-grow-bag\\\/\",\"label\":\"How to use a Paddo Ready-to-Grow Bag XL: complete guide\"}],\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Clean up, close the top, same conditions \\u2014 no soaking\",\"text\":\"After harvesting, remove all remaining mushrooms and stumps. Close the cut top of the bag securely with a clean clip or suitable tape, pressing out excess air while keeping some humidity inside. Return the bag to the same bright spot with indirect light at 23\\u201327 \\u00b0C, wait for new pins and repeat the air-exchange and harvest steps. Don\\u2019t soak the bag, don\\u2019t spray it and don\\u2019t move the substrate to another container. Later flushes are usually smaller and their number isn\\u2019t guaranteed; stop if contamination appears or the substrate clearly deteriorates.\"}}]},\"truffle\":{\"label\":\"Magic truffles\",\"chipClass\":\"c-truf\",\"intro\":\"Packaging, storage, appearance and smell of fresh magic truffles.\",\"problems\":[{\"id\":\"tr-puffy-packaging\",\"title\":\"The pack looks puffy or inflated\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/how-to-store-magic-truffles\\\/\",\"label\":\"How to store magic truffles: fridge, shelf life and spoilage\"}],\"question\":{\"text\":\"Did it look like this on arrival, or has it swollen further since?\",\"options\":[{\"label\":\"Puffy since arrival, seal intact, no leaking\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"That\\u2019s how it should look\",\"text\":\"Mondo\\u2019s standard 15 g and 20 g truffle packs are gas-filled: they contain a protective atmosphere that keeps the truffles fresh for longer, so a puffy pack is the intended appearance. (The 100 g and 250 g bulk packs are vacuum-sealed and look tight instead.) Don\\u2019t puncture or open it to \\u201clet the air out\\u201d \\u2014 keep it closed in the refrigerator at 2\\u20138 \\u00b0C until use.\"}},{\"label\":\"Swollen more since arrival, a bulk pack that lost its vacuum, leaking or smells bad\",\"outcome\":{\"type\":\"escalate\",\"assessment\":\"A pack that keeps swelling after arrival \\u2014 especially together with leaking, slime or a sour smell \\u2014 can indicate gas formation from spoilage. Don\\u2019t puncture it and don\\u2019t consume the contents.\",\"showAssessment\":true,\"headline\":\"Do not consume \\u2014 keep it separate and upload a photo\"}}]}},{\"id\":\"tr-soft-mushy\",\"title\":\"Truffles feel soft\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/how-to-store-magic-truffles\\\/\",\"label\":\"How to store magic truffles: fridge, shelf life and spoilage\"}],\"question\":{\"text\":\"How do they feel and smell?\",\"options\":[{\"label\":\"A bit softer, but still firm, earthy smell\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Texture varies naturally\",\"text\":\"Fresh truffles are a natural product and their texture varies. If they are still firm rather than slimy, smell earthy and show no visible mould, and the pack was kept at 2\\u20138 \\u00b0C, they are fine. Follow the date on the pack.\"}},{\"label\":\"Slimy, collapsing, or a sour\\\/rotten smell\",\"outcome\":{\"type\":\"escalate\",\"assessment\":\"Slimy or collapsing truffles, or a sour or rotten smell, are signs of spoilage.\",\"showAssessment\":true,\"headline\":\"Do not consume \\u2014 upload a photo and contact us\"}}]}},{\"id\":\"tr-white-fuzz\",\"title\":\"White haze or fuzz on the truffles\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/how-to-store-magic-truffles\\\/\",\"label\":\"How to store magic truffles: fridge, shelf life and spoilage\"}],\"question\":{\"text\":\"Is it a thin, dry, white haze \\u2014 or fluffy, wet or spreading?\",\"options\":[{\"label\":\"Thin, dry, white haze that isn\\u2019t spreading\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Usually mycelium residue\",\"text\":\"Truffles are the compact form of the same fungus, so a thin, dry white haze is usually mycelium. If the truffles are firm and smell earthy, it isn\\u2019t a reason for concern. If it starts spreading, turns fluffy or changes colour, upload a photo.\"}},{\"label\":\"Fluffy, wet, cotton-like or spreading\",\"outcome\":{\"type\":\"escalate\",\"assessment\":\"Fluffy, wet or spreading growth is more consistent with active mould than with harmless mycelium residue.\",\"showAssessment\":true,\"headline\":\"Do not consume \\u2014 upload a photo so we can check\"}}]}},{\"id\":\"tr-colored-mold\",\"title\":\"Green, black, pink or blue fuzzy spots\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/how-to-store-magic-truffles\\\/\",\"label\":\"How to store magic truffles: fridge, shelf life and spoilage\"}],\"outcome\":{\"type\":\"escalate\",\"assessment\":\"Coloured, fuzzy or spreading mould on truffles is a food-safety concern. Don\\u2019t taste a piece as a test.\",\"showAssessment\":true,\"headline\":\"Do not consume \\u2014 upload a photo and contact us\"}},{\"id\":\"tr-discoloration\",\"title\":\"Darker, grey or uneven colour (no fuzz)\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/how-to-store-magic-truffles\\\/\",\"label\":\"How to store magic truffles: fridge, shelf life and spoilage\"}],\"question\":{\"text\":\"Is the surface smooth and firm, or patchy with raised or fuzzy texture?\",\"options\":[{\"label\":\"Smooth and firm, just darker or uneven\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Natural colour variation\",\"text\":\"Truffles vary in colour and can darken over time. Colour alone isn\\u2019t a reliable sign of spoilage \\u2014 a rotten smell, slime, mushiness, visible mould, leaking or a pack that keeps swelling are what matter.\"}},{\"label\":\"Patchy, with raised or fuzzy texture\",\"outcome\":{\"type\":\"escalate\",\"assessment\":null,\"showAssessment\":false,\"headline\":\"Upload a photo so we can assess this properly\"}}]}},{\"id\":\"tr-smell\",\"title\":\"Unusual smell\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/how-to-store-magic-truffles\\\/\",\"label\":\"How to store magic truffles: fridge, shelf life and spoilage\"}],\"question\":{\"text\":\"How would you describe the smell?\",\"options\":[{\"label\":\"Strong, earthy or mushroomy\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"That\\u2019s the normal aroma\",\"text\":\"Fresh truffles have a strong, natural, earthy aroma. That alone is not a sign of a problem.\"}},{\"label\":\"Sour, fermented, alcohol-like or rotten\",\"outcome\":{\"type\":\"escalate\",\"assessment\":\"A sour, fermented or rotten smell that differs from the normal earthy aroma is a clear warning sign of spoilage.\",\"showAssessment\":true,\"headline\":\"Do not consume \\u2014 upload a photo and contact us\"}}]}},{\"id\":\"tr-liquid-in-pack\",\"title\":\"Moisture or liquid inside the pack\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/how-to-store-magic-truffles\\\/\",\"label\":\"How to store magic truffles: fridge, shelf life and spoilage\"}],\"question\":{\"text\":\"Is it a little clear moisture, or cloudy liquid \\\/ a leaking pack?\",\"options\":[{\"label\":\"A little clear moisture, seal intact\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Normal condensation\",\"text\":\"A small amount of moisture can form inside a cold pack when the temperature changes. Judge the whole product: an intact seal, firm texture and an earthy smell matter more than one droplet. Keep the pack closed in the refrigerator at 2\\u20138 \\u00b0C.\"}},{\"label\":\"Cloudy or discoloured liquid, or the pack is leaking\",\"outcome\":{\"type\":\"escalate\",\"assessment\":\"Cloudy liquid or a leaking seam means the pack may no longer be protecting its contents.\",\"showAssessment\":true,\"headline\":\"Do not consume \\u2014 keep it separate and upload a photo\"}}]}},{\"id\":\"tr-arrived-off\",\"title\":\"Pack arrived warm, damaged, leaking or swollen\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/how-to-store-magic-truffles\\\/\",\"label\":\"How to store magic truffles: fridge, shelf life and spoilage\"},{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/refund-replacement\\\/\",\"label\":\"Refund & replacement policy\"}],\"outcome\":{\"type\":\"escalate\",\"assessment\":null,\"showAssessment\":false,\"headline\":\"This is a delivery issue \\u2014 photograph the unopened pack (front, back and seal) and contact us with your order number\"}},{\"id\":\"tr-storage-question\",\"title\":\"How should I store truffles, and can I freeze them?\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/how-to-store-magic-truffles\\\/\",\"label\":\"How to store magic truffles: fridge, shelf life and spoilage\"}],\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Fridge at 2\\u20138 \\u00b0C, closed pack, follow the date\",\"text\":\"Keep unopened truffles in their original pack (gas-filled for standard packs, vacuum-sealed for bulk packs) in the refrigerator at 2\\u20138 \\u00b0C, on the middle or back of a shelf rather than in the door, and away from the freezing element. Follow the date printed on the pack \\u2014 it assumes the pack stayed closed and cold. Don\\u2019t open the pack just to inspect it. Freezing fresh truffles is not recommended: ice crystals damage the moist tissue and thawing leaves them soft and wet. For long-term storage, only fully dried truffles kept airtight, dark and dry are suitable.\"}},{\"id\":\"tr-opened-shelf-life\",\"title\":\"Pack already opened \\u2014 how long will they keep?\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/how-to-store-magic-truffles\\\/\",\"label\":\"How to store magic truffles: fridge, shelf life and spoilage\"}],\"outcome\":{\"type\":\"solution\",\"status\":\"fix\",\"title\":\"Refrigerate the rest right away and use it promptly\",\"text\":\"Once opened, the date on the pack no longer applies. Handle the remainder with clean, dry hands, put it in a clean food-safe container with a small piece of dry kitchen paper, close it and return it to the refrigerator. Use it promptly and check smell and texture before use. Don\\u2019t rinse the truffles and don\\u2019t mix an older remainder into a fresh pack.\"}}]},\"microdosing\":{\"label\":\"Microdosing\",\"chipClass\":\"c-micro\",\"intro\":\"Packaging, storage and appearance of microdosing truffle portions.\",\"problems\":[{\"id\":\"md-puffy-packaging\",\"title\":\"The pouch looks puffy or inflated\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/microdosing-truffles-the-complete-guide\\\/\",\"label\":\"Microdosing truffles: the complete guide\"},{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/how-to-store-magic-truffles\\\/\",\"label\":\"How to store magic truffles: fridge, shelf life and spoilage\"}],\"question\":{\"text\":\"Did it look like this on arrival, or has it swollen further since?\",\"options\":[{\"label\":\"Puffy since arrival, seal intact\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"That\\u2019s how it should look\",\"text\":\"Microdosing pouches are gas-filled with a protective atmosphere to keep the fresh truffles fresh for longer, so a puffy pouch is the intended appearance. Keep it in the refrigerator at 2\\u20138 \\u00b0C.\"}},{\"label\":\"Swollen noticeably more since, leaking or smells bad\",\"outcome\":{\"type\":\"escalate\",\"assessment\":\"A pouch that keeps swelling after arrival, leaks or smells sour can indicate spoilage.\",\"showAssessment\":true,\"headline\":\"Do not consume \\u2014 upload a photo and contact us\"}}]}},{\"id\":\"md-color-variation\",\"title\":\"Colour differs slightly between portions or batches\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/how-to-store-magic-truffles\\\/\",\"label\":\"How to store magic truffles: fridge, shelf life and spoilage\"}],\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Normal natural variation\",\"text\":\"Truffles are a natural product and colour varies between batches; they can also darken over time. Colour alone doesn\\u2019t indicate a quality issue. If it comes with a sour smell, slime or fuzzy growth, upload a photo.\"}},{\"id\":\"md-weight-mismatch\",\"title\":\"A portion looks smaller than the labelled 1 g \\\/ 2 g\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/refund-replacement\\\/\",\"label\":\"Refund & replacement policy\"}],\"outcome\":{\"type\":\"escalate\",\"assessment\":null,\"showAssessment\":false,\"headline\":\"This is a packaging issue \\u2014 contact us with your order number and a photo\"}},{\"id\":\"md-damp-clumped\",\"title\":\"Portions feel moist or stick together\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/how-to-store-magic-truffles\\\/\",\"label\":\"How to store magic truffles: fridge, shelf life and spoilage\"}],\"question\":{\"text\":\"Do they still look and smell normal (firm, earthy)?\",\"options\":[{\"label\":\"Yes, just a little moisture\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Usually condensation\",\"text\":\"Fresh truffles contain moisture, and a cold pouch can show some condensation when the temperature changes. If the portions are firm and smell earthy, they\\u2019re fine. Keep the pouch in the refrigerator at 2\\u20138 \\u00b0C and reseal it after each use.\"}},{\"label\":\"No \\u2014 slimy, sour smell or visible growth\",\"outcome\":{\"type\":\"escalate\",\"assessment\":null,\"showAssessment\":false,\"headline\":\"Do not consume \\u2014 upload a photo so we can assess this\"}}]}},{\"id\":\"md-unusual-smell\",\"title\":\"Unusual smell\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/how-to-store-magic-truffles\\\/\",\"label\":\"How to store magic truffles: fridge, shelf life and spoilage\"}],\"outcome\":{\"type\":\"escalate\",\"assessment\":\"A sour, fermented or rotten smell that differs from the normal earthy aroma is a warning sign \\u2014 don\\u2019t guess.\",\"showAssessment\":true,\"headline\":\"Do not consume \\u2014 upload a photo and contact us\"}},{\"id\":\"md-damaged-arrival\",\"title\":\"Pouch arrived torn, damaged or warm\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/refund-replacement\\\/\",\"label\":\"Refund & replacement policy\"}],\"outcome\":{\"type\":\"escalate\",\"assessment\":null,\"showAssessment\":false,\"headline\":\"This is a delivery issue \\u2014 send us photos of the packaging and your order number\"}},{\"id\":\"md-wrong-product\",\"title\":\"Received the wrong product (e.g. Focus instead of Balance)\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/refund-replacement\\\/\",\"label\":\"Refund & replacement policy\"}],\"outcome\":{\"type\":\"escalate\",\"assessment\":null,\"showAssessment\":false,\"headline\":\"This is an order issue \\u2014 contact us with your order number and a photo of the pouch\"}},{\"id\":\"md-storage-question\",\"title\":\"How should I store the pouches?\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/microdosing-truffles-the-complete-guide\\\/\",\"label\":\"Microdosing truffles: the complete guide\"},{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/how-to-store-magic-truffles\\\/\",\"label\":\"How to store magic truffles: fridge, shelf life and spoilage\"}],\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"In the refrigerator at 2\\u20138 \\u00b0C\",\"text\":\"The portions are fresh truffles, so keep the pouch in the refrigerator at 2\\u20138 \\u00b0C and follow the date and storage instructions on the label. After opening, reseal the pouch tightly after each portion, keep it refrigerated and check smell and texture before use. Don\\u2019t freeze fresh truffles.\"}},{\"id\":\"md-effects-different\",\"title\":\"Effects feel different than expected\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/microdosing-truffles-the-complete-guide\\\/\",\"label\":\"Microdosing truffles: the complete guide\"}],\"outcome\":{\"type\":\"solution\",\"status\":\"fix\",\"title\":\"We can\\u2019t give personal dosing guidance here\",\"text\":\"How a microdose feels varies per person, and that isn\\u2019t something we can advise on individually through this tool. Read the microdosing guide for general protocol information. If you feel unwell, contact a doctor or pharmacist; for product questions, contact customer service.\"}},{\"id\":\"md-missed-double-dose\",\"title\":\"Missed a dose, or accidentally took two\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/microdosing-truffles-the-complete-guide\\\/\",\"label\":\"Microdosing truffles: the complete guide\"}],\"outcome\":{\"type\":\"solution\",\"status\":\"fix\",\"title\":\"General information, not personal guidance\",\"text\":\"We can\\u2019t give personal guidance on adjusting your schedule through this tool. If you feel unwell, contact a doctor or pharmacist. For general product questions, contact customer service.\"}}]},\"liquidculture\":{\"label\":\"Liquid culture\",\"chipClass\":\"c-lc\",\"intro\":\"Clarity, colour, smell and storage of liquid culture syringes.\",\"problems\":[{\"id\":\"lc-cloudy\",\"title\":\"Is my liquid culture healthy? Cloudy liquid or clumps\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/liquid-culture-contamination\\\/\",\"label\":\"How to tell if liquid culture is contaminated\"}],\"question\":{\"text\":\"Let the syringe reach room temperature (about an hour), hold it against a bright light and shake gently. What do you see?\",\"options\":[{\"label\":\"Clear liquid with white clumps, strands or one dense white mass\",\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Healthy mycelium\",\"text\":\"Healthy liquid culture is clear liquid with white to off-white mycelium floating in it \\u2014 small cotton-like clumps, thin strands, or one larger mass that breaks up when you shake it gently. A light yellow or amber tint is fine, as long as the liquid stays transparent. Mycelium settling at the bottom is normal.\"}},{\"label\":\"Milky or cloudy liquid that doesn\\u2019t clear after resting\",\"outcome\":{\"type\":\"escalate\",\"assessment\":\"Milky or cloudy liquid that stays evenly cloudy after resting points to bacteria. Don\\u2019t inject it \\u201cto see what happens\\u201d \\u2014 that costs a whole substrate and can spread contamination.\",\"showAssessment\":true,\"headline\":\"Do not use \\u2014 upload a photo and contact us\"}}]}},{\"id\":\"lc-mold-mat\",\"title\":\"Fuzzy balls, a film or coloured growth\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/liquid-culture-contamination\\\/\",\"label\":\"How to tell if liquid culture is contaminated\"}],\"outcome\":{\"type\":\"escalate\",\"assessment\":\"Fuzzy or coloured growth (often at the surface), a slimy film on the surface or wall, or a pink, orange or red tint are signs of mould, bacteria or yeast rather than healthy mycelium.\",\"showAssessment\":true,\"headline\":\"Do not use \\u2014 upload a photo and contact us\"}},{\"id\":\"lc-off-smell\",\"title\":\"Sour, rotten or vinegar smell\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/liquid-culture-contamination\\\/\",\"label\":\"How to tell if liquid culture is contaminated\"}],\"outcome\":{\"type\":\"escalate\",\"assessment\":\"A sour, rotten or vinegar smell at the tip indicates bacteria or yeast. (A clean-looking syringe doesn\\u2019t need to be opened to smell it.)\",\"showAssessment\":true,\"headline\":\"Do not use \\u2014 upload a photo and contact us\"}},{\"id\":\"lc-bubbles\",\"title\":\"Air bubbles or a denser look after a while in the fridge\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/liquid-culture-contamination\\\/\",\"label\":\"How to tell if liquid culture is contaminated\"}],\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Usually normal\",\"text\":\"A few tiny air bubbles come from handling and transport, and the mycelium keeps growing very slowly in the cold, so the culture can look denser after some weeks. Bubbles that keep forming after the syringe has rested, or foam, are a warning sign \\u2014 then upload a photo.\"}},{\"id\":\"lc-syringe-clogged\",\"title\":\"The syringe is hard to push or clogged\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/liquid-culture-syringe-manual-2\\\/\",\"label\":\"Liquid Culture Syringe Manual\"},{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/liquid-culture-syringe-guide\\\/\",\"label\":\"Liquid culture syringe guide\"}],\"outcome\":{\"type\":\"solution\",\"status\":\"fix\",\"title\":\"Warm it up and shake gently\",\"text\":\"A clogged needle is usually a dense clump of mycelium, not contamination. Let the syringe reach room temperature for about an hour, then shake it gently so the mycelium spreads through the liquid. If the tip stays blocked, fit a new sterile needle to the same syringe.\"}},{\"id\":\"lc-color-variation\",\"title\":\"Colour differs slightly between syringes or strains\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/liquid-culture-contamination\\\/\",\"label\":\"How to tell if liquid culture is contaminated\"}],\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Normal, as long as the liquid is clear\",\"text\":\"Some broths and strains give the liquid a warmer, light yellow or amber tint. What matters is that it stays clear. A pink, orange or red tint, cloudiness or a film is a different matter \\u2014 then don\\u2019t use it.\"}},{\"id\":\"lc-storage-question\",\"title\":\"How should I store liquid culture, and how long does it keep?\",\"read\":[{\"url\":\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/how-to-store-liquid-culture\\\/\",\"label\":\"How to store liquid culture syringes\"}],\"outcome\":{\"type\":\"solution\",\"status\":\"ok\",\"title\":\"Fridge at 2\\u20138 \\u00b0C, use within 6\\u20138 months\",\"text\":\"Refrigerate on the day of delivery at 2\\u20138 \\u00b0C \\u2014 never in the freezer. Store the syringe upright with the cap on, in the dark, in a clean closed container away from food, with the delivery date written on it. A Mondo liquid culture syringe lasts 6\\u20138 months in the fridge; older cultures start slower. Inject the full 20 ml into one substrate \\u2014 a syringe that has been used is no longer sterile, so don\\u2019t keep the rest.\"}}]}};\n  var UI = {\"startOver\":\"Start over\",\"otherIssuesSuffix\":\"other issues\",\"whatsTheProblemPrefix\":\"What\\u2019s the problem?\",\"statusOk\":\"Not a problem\",\"statusFix\":\"Here\\u2019s the fix\",\"readMore\":\"Read more\",\"assessmentEstimateSuffix\":\" This is an estimate based on your description \\u2014 not a definitive judgement. Upload a photo so customer service can confirm it.\",\"assessmentDefault\":\"We can\\u2019t reliably assess this type of issue remotely. Upload a photo below so customer service can take a look.\",\"communityTitle\":\"Still have questions? Share them with the Mondo community\",\"discordLabel\":\"Discord\",\"growTrackerLine\":\"Want to follow your grow day by day? Try the <a href=\\\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/grow-tracker\\\/\\\">Grow Tracker<\\\/a>.\",\"microGuideLine\":\"Questions about protocols? Read the <a href=\\\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/microdosing-truffles-the-complete-guide\\\/\\\">microdosing guide<\\\/a>.\",\"trufflesLine\":\"Storage questions? Read <a href=\\\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/how-to-store-magic-truffles\\\/\\\">how to store magic truffles<\\\/a>.\",\"lcLine\":\"New to liquid culture? Start with the <a href=\\\"https:\\\/\\\/www.mondogrowkits.com\\\/nl\\\/liquid-culture-syringe-manual-2\\\/\\\">Liquid Culture Syringe Manual<\\\/a>.\"};\n  var ORDER = ['growkit','growbag','truffle','microdosing','liquidculture'];\n  var state = { category: null, problem: null };\n  var root = document.getElementById('mondo-tt');\n  if (!root) return;\n  var stage = document.getElementById('tt-stage');\n  var escPanel = document.getElementById('tt-escalate');\n\n  \/\/ Keep the page from jumping while the tool swaps content (it is embedded in blog posts too).\n  var initialRender = true;\n  function holdHeightDuring(mutateFn) {\n    var oldHeight = root.offsetHeight;\n    var scrollY = window.scrollY;\n    root.style.minHeight = oldHeight + 'px';\n    mutateFn();\n    if (initialRender) {\n      requestAnimationFrame(function(){ root.style.minHeight = ''; });\n      return;\n    }\n    window.scrollTo(0, scrollY);\n    requestAnimationFrame(function(){\n      window.scrollTo(0, scrollY);\n      requestAnimationFrame(function(){\n        root.style.minHeight = '';\n        window.scrollTo(0, scrollY);\n      });\n    });\n  }\n  function setStage(html) { holdHeightDuring(function(){ stage.innerHTML = html; }); }\n  function hideEscalate() { holdHeightDuring(function(){ escPanel.style.display = 'none'; }); }\n\n  function esc(s) {\n    return String(s).replace(\/[&<>\"']\/g, function(c){ return {'&':'&amp;','<':'&lt;','>':'&gt;','\"':'&quot;',\"'\":'&#39;'}[c]; });\n  }\n  function readHtml(list) {\n    if (!list || !list.length) return '';\n    var html = '<span class=\"rl\">'+esc(UI.readMore)+'<\/span><ul>';\n    list.forEach(function(r){ html += '<li><a href=\"'+esc(r.url)+'\">'+esc(r.label)+' \u2192<\/a><\/li>'; });\n    return html + '<\/ul>';\n  }\n  function readFor(problem, outcome) { return (outcome && outcome.read) || problem.read || []; }\n\n  function crumb(showListBack, catLabel) {\n    var html = '<div class=\"crumb\"><button type=\"button\" class=\"start-over\" data-tt=\"reset\">&larr; '+esc(UI.startOver)+'<\/button>';\n    if (showListBack) html += '<button type=\"button\" data-tt=\"list\">&larr; '+esc(catLabel)+' \u2014 '+esc(UI.otherIssuesSuffix)+'<\/button>';\n    return html + '<\/div>';\n  }\n  function communityHtml() {\n    return '<div class=\"community\"><p class=\"community-t\">'+esc(UI.communityTitle)+'<\/p><div class=\"socials\">' +\n      '<a class=\"soc\" href=\"https:\/\/discord.gg\/v396fxR2jk\" target=\"_blank\" rel=\"noopener\" aria-label=\"Mondo on Discord\"><img src=\"https:\/\/www.mondogrowkits.com\/wp-content\/uploads\/2026\/06\/discord-3.png\" alt=\"\" loading=\"lazy\" decoding=\"async\" title=\"\"><span>'+esc(UI.discordLabel)+'<\/span><\/a>' +\n      '<\/div><\/div>';\n  }\n  function crossLinkHtml(category) {\n    var line = { growkit: UI.growTrackerLine, growbag: UI.growTrackerLine, truffle: UI.trufflesLine, microdosing: UI.microGuideLine, liquidculture: UI.lcLine }[category];\n    return line ? '<p class=\"cross-link\">'+line+'<\/p>' : '';\n  }\n\n  function render() {\n    hideEscalate();\n    if (!state.category) return renderCategoryPicker();\n    var cat = DATA[state.category];\n    if (state.problem === null) return renderProblemList(cat);\n    return renderProblemFlow(cat, state.problem);\n  }\n  function renderCategoryPicker() {\n    var html = '<div class=\"cats\">';\n    ORDER.forEach(function(key){\n      var c = DATA[key];\n      html += '<button type=\"button\" class=\"choice '+c.chipClass+'\" data-tt=\"cat\" data-k=\"'+key+'\">' +\n              '<span class=\"chip '+c.chipClass+'\">'+esc(c.label)+'<\/span>' +\n              '<span class=\"ch-t\">'+esc(c.label)+'<\/span><span class=\"ch-d\">'+esc(c.intro)+'<\/span><\/button>';\n    });\n    setStage(html + '<\/div>');\n  }\n  function renderProblemList(cat) {\n    var html = crumb(false);\n    html += '<h3 class=\"q-title\">'+esc(UI.whatsTheProblemPrefix)+' \u2014 '+esc(cat.label)+'<\/h3>';\n    html += crossLinkHtml(state.category) + '<div class=\"problems\">';\n    cat.problems.forEach(function(p, i){\n      html += '<button type=\"button\" class=\"problem-btn\" data-tt=\"problem\" data-i=\"'+i+'\">'+esc(p.title)+'<span class=\"arrow\">\u203a<\/span><\/button>';\n    });\n    setStage(html + '<\/div>');\n  }\n  function renderProblemFlow(cat, index, forcedOutcome) {\n    var p = cat.problems[index];\n    var html = crumb(true, cat.label);\n    var outcome = forcedOutcome || p.outcome || null;\n\n    if (!outcome && p.question) {\n      html += '<div class=\"question\"><h3 class=\"q-title\">'+esc(p.question.text)+'<\/h3><div class=\"options\">';\n      p.question.options.forEach(function(opt, oi){\n        html += '<button type=\"button\" class=\"option-btn\" data-tt=\"answer\" data-i=\"'+index+'\" data-o=\"'+oi+'\">'+esc(opt.label)+'<\/button>';\n      });\n      setStage(html + '<\/div><\/div>');\n      return;\n    }\n    if (outcome.type === 'solution') {\n      var isOk = outcome.status === 'ok';\n      var cls = isOk ? 'is-ok' : 'is-fix';\n      html += '<div class=\"result\"><h3 class=\"r-title\">'+esc(outcome.title)+'<\/h3>' +\n        '<div class=\"solution-card '+cls+'\"><p class=\"solution-status '+cls+'\"><span aria-hidden=\"true\">'+(isOk?'\u2713':'\u2192')+'<\/span>'+esc(isOk?UI.statusOk:UI.statusFix)+'<\/p>' +\n        '<p class=\"solution-text\">'+outcome.text+'<\/p><\/div>' +\n        '<div class=\"tt-read\">'+readHtml(readFor(p, outcome))+'<\/div>' + communityHtml() + '<\/div>';\n      setStage(html);\n    } else {\n      setStage(html);\n      showEscalate(p, outcome, state.category);\n    }\n  }\n  function showEscalate(problem, outcome, category) {\n    document.getElementById('esc-problem-title').textContent = problem.title;\n    document.getElementById('esc-headline').textContent = outcome.headline;\n    document.getElementById('esc-assessment').textContent = (outcome.showAssessment && outcome.assessment) ? outcome.assessment + UI.assessmentEstimateSuffix : UI.assessmentDefault;\n    document.getElementById('esc-read').innerHTML = readHtml(readFor(problem, outcome));\n    var catField = escPanel.querySelector('input[name=\"category\"]');\n    var probField = escPanel.querySelector('input[name=\"problem-id\"]');\n    if (catField) catField.value = category;\n    if (probField) probField.value = problem.id;\n    holdHeightDuring(function(){ escPanel.style.display = 'block'; });\n  }\n\n  function track(category, problemId) {\n    if (!window.MONDO_TT_AJAX_URL) return;\n    try {\n      var body = new URLSearchParams();\n      body.append('action', 'mondo_tt_track');\n      body.append('nonce', window.MONDO_TT_NONCE || '');\n      body.append('category', category);\n      body.append('problem', problemId);\n      fetch(window.MONDO_TT_AJAX_URL, { method: 'POST', body: body }).catch(function(){});\n    } catch (e) { \/* no-op *\/ }\n  }\n\n  \/\/ One delegated click handler instead of global inline onclick functions.\n  stage.addEventListener('click', function(e){\n    var b = e.target.closest('[data-tt]');\n    if (!b) return;\n    var a = b.getAttribute('data-tt');\n    if (a === 'reset') { state.category = null; state.problem = null; render(); }\n    else if (a === 'list') { state.problem = null; render(); }\n    else if (a === 'cat') { state.category = b.getAttribute('data-k'); state.problem = null; render(); }\n    else if (a === 'problem') {\n      state.problem = +b.getAttribute('data-i');\n      track(state.category, DATA[state.category].problems[state.problem].id);\n      render();\n    } else if (a === 'answer') {\n      var cat = DATA[state.category], pi = +b.getAttribute('data-i');\n      hideEscalate();\n      renderProblemFlow(cat, pi, cat.problems[pi].question.options[+b.getAttribute('data-o')].outcome);\n    }\n  });\n\n  render();\n  initialRender = false;\n})();\n<\/script>\n\t\t\n<style>\n#text-1659197976 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-514709892\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-514709892 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"text-3395672838\" class=\"text\">\n\t\t\n\n<h2>Troubleshooting &amp; Product Support<\/h2>\n<p>Sometimes a product may look or behave differently than expected. Changes in appearance, growth, moisture, colour, texture or storage condition do not always mean there is a problem. Understanding what is normal and knowing when action is needed can help prevent unnecessary handling and resolve many common issues quickly.<\/p>\n<p>This guide covers common questions and problems related to <strong>Magic Mushroom Grow Kits, Ready-to-Grow Bags, magic truffles, microdosing products and liquid cultures<\/strong>. Use the troubleshooting tool above for step-by-step guidance tailored to your situation, or read more below about the most common issues.<\/p>\n<h2>Magic Mushroom Grow Kit Problems<\/h2>\n<p>A <strong>Magic Mushroom Grow Kit<\/strong> contains an already colonised substrate. During activation and fruiting, the appearance of the substrate and mycelium can change considerably. Temperature, humidity, fresh air and other environmental conditions can also influence how quickly mushrooms develop.<\/p>\n<p>Common questions include <strong>slow growth, no pins, excess moisture, a dry substrate, unusual colours, side pins and possible contamination<\/strong>. A slower start or a change in appearance does not automatically mean that something is wrong with the grow kit.<\/p>\n<h2>Ready-to-Grow Bag Problems<\/h2>\n<p>Our <strong>Ready-to-Grow Bags<\/strong> are supplied pre-colonised and do not require the same activation process as a traditional grow kit. The mycelium has already developed throughout the substrate before fruiting begins.<\/p>\n<p>Changes in moisture, mycelium density and substrate appearance can occur during this stage. If development seems slow, check the conditions first and avoid unnecessarily opening, removing or disturbing the substrate.<\/p>\n<h2>Contamination or Normal Mycelium Growth?<\/h2>\n<p>One of the most common concerns is whether a grow kit or grow bag has become contaminated. Healthy mycelium is generally <strong>white to off-white<\/strong> and may appear thin and web-like or thick and fluffy. Blue or blue-grey areas can sometimes be caused by bruising rather than contamination.<\/p>\n<p>Strong green discolouration, unusual dark growth or rapidly spreading changes may require closer inspection. Appearance alone, however, is not always enough to determine whether contamination is present.<\/p>\n<p>If you are unsure, avoid unnecessarily touching or removing the substrate. Follow the troubleshooting steps above and provide <strong>clear photos of the top and sides<\/strong> when our customer service team needs to assess the product.<\/p>\n<h2>Magic Truffle Storage, Appearance and Packaging<\/h2>\n<p><strong>Magic truffles<\/strong> are a fresh product, making correct storage particularly important. Their colour, texture and appearance can change over time without necessarily indicating spoilage, while temperature, damaged packaging and extended storage can affect their condition.<\/p>\n<p>The troubleshooting tool can help with questions about <strong>storage, shelf life, packaging, colour, texture, smell and other changes in appearance<\/strong>.<\/p>\n<h2>Microdosing Storage and Packaging<\/h2>\n<p>Microdosing products should be stored according to the instructions supplied with the product. Temperature, moisture, storage time and damaged packaging can all affect their condition.<\/p>\n<p>If a sachet looks different than expected or the packaging is no longer properly sealed, use the troubleshooting tool above to determine the appropriate next step.<\/p>\n<h2>Liquid Culture Problems<\/h2>\n<p><strong>Liquid culture<\/strong> contains living mycelium suspended in a nutrient solution, so its appearance naturally changes as the culture develops. Healthy mycelium can appear as white strands, clouds or small clusters suspended throughout the liquid.<\/p>\n<p>Common questions involve <strong>cloudiness, sediment, mycelium development, storage and unusual changes in appearance<\/strong>. Not every visible change indicates a problem, and contamination cannot always be identified from appearance alone.<\/p>\n<h2>When Should You Contact Mondo Growkits?<\/h2>\n<p>Many common questions can be resolved through the troubleshooting tool. If your answers indicate possible <strong>contamination, damage or another problem that requires further assessment<\/strong>, you will be directed to our customer service team.<\/p>\n<p>Providing clear photos and accurate information helps us assess your situation more quickly. For grow kits and grow bags, photos of both the <strong>top and sides of the substrate<\/strong> are particularly useful.<\/p>\n\n\t\t\n<style>\n#text-3395672838 {\n  text-align: left;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-438166890 > .col-inner {\n  margin: -50px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"wpai_generated_summary":"","footnotes":""},"class_list":["post-6435","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.mondogrowkits.com\/nl\/wp-json\/wp\/v2\/pages\/6435","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mondogrowkits.com\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.mondogrowkits.com\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.mondogrowkits.com\/nl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mondogrowkits.com\/nl\/wp-json\/wp\/v2\/comments?post=6435"}],"version-history":[{"count":6,"href":"https:\/\/www.mondogrowkits.com\/nl\/wp-json\/wp\/v2\/pages\/6435\/revisions"}],"predecessor-version":[{"id":7236,"href":"https:\/\/www.mondogrowkits.com\/nl\/wp-json\/wp\/v2\/pages\/6435\/revisions\/7236"}],"wp:attachment":[{"href":"https:\/\/www.mondogrowkits.com\/nl\/wp-json\/wp\/v2\/media?parent=6435"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}