Preguntas frecuentes

Mondo Growkits sells pre-colonised mushroom grow kits, Ready-to-Grow Bags, magic truffles, microdosing truffles, liquid culture syringes, spores, sterilised substrate, grow tools, accessories and selected functional mushroom products. Availability varies by product and destination.

Mondo products are produced or prepared in the Netherlands under controlled conditions. The individual product page contains the specifications for that product.

Start with the Asesor de productos. It compares kits de cultivo, Ready-to-Grow Bags, truffles and microdosing products based on your experience and goal. Product strength and difficulty labels are useful indicators, but biological results and individual experiences can vary.

A Grow Kit contains colonised substrate in a rigid tray and starts with a soak before it is placed in a separate filter bag. A Ready-to-Grow Bag contains a larger, fully colonised substrate block and needs no soaking or inoculation. The two products follow different manuals.

Grow Kits and Ready-to-Grow Bags are cultivation products that require time and the correct fruiting conditions. Fresh magic truffles are ready to use and do not need to be grown.

Yes. Mondo Grow Kits and Ready-to-Grow Bags are designed to make the fruiting process accessible. Beginners should choose an easier strain, work cleanly and follow the exact manual rather than combining advice from different products.

No. Mushrooms and truffles are biological products. Genetics, temperature, hygiene, humidity, fresh air, light, handling and timing all influence the outcome. Typical ranges are guidance, not guarantees.

Use the Biblioteca de cepas de hongos mágicos o el Biblioteca de variedades de trufas mágicas. These pages compare characteristics, expected strength and growing difficulty.

Yes. Products containing psychoactive truffles and products connected with psychoactive mushroom genetics are intended only for responsible adults aged 18 or over.

After a successful checkout, you receive an order confirmation at the email address entered during checkout. Check your spam folder if it does not arrive. If payment was taken but no confirmation was received, contact support with your name, email address and payment reference.

Available payment methods are displayed during checkout and can differ by country. Mondo supports trusted payment methods including Visa and Mastercard. See the Opciones de pago page for the current overview.

Yes. Prices displayed on the website include the VAT rate applicable to the destination country.

Contact support immediately. We can change or cancel an order only while it has not yet entered packing or shipping. Once a parcel has been dispatched, an address or product change is normally no longer possible.

Contact support as quickly as possible with the order number. If packing has not started, we will check whether the orders can be combined. This cannot be guaranteed.

The carrier may use your number for delivery updates or to solve a delivery problem. Accurate contact details reduce the chance of a missed delivery, which is especially important for living and fresh products.

Yes. For bulk orders, reseller enquiries or orders above €550, contact Mondo before ordering so we can check stock and arrange the most suitable shipping option. Visit the reseller page for more information.

You earn 1 Mondo Point for every euro spent. Under the current rewards setup, 100 points can be exchanged for a €5 discount. Log in to view your balance and the current reward conditions.

Make sure you are logged into the same account used for the order. Points may remain pending until an order has been paid and completed. If they are still missing afterwards, contact support with the order number.

This depends on the conditions of the promotion and reward. The checkout will show whether they can be combined. Some discounts, bundles or sale items may be excluded.

Mondo currently delivers to listed destinations within Europe and to the United Kingdom. We do not currently ship to Switzerland, Iceland, Hungary or the United States. Check the Resumen de envíos before ordering because destinations can change.

Yes. Orders are shipped in plain, unbranded packaging without Mondo logos, product images, brand names or references to the contents.

Orders are generally dispatched on working days within 24 hours after payment is received. Mondo does not ship on Fridays, helping prevent temperature-sensitive parcels from remaining in a carrier depot over the weekend.

Mondo primarily works with DHL and FedEx. Orders to the Netherlands, Belgium, Germany and Austria up to and including 15 kg are generally sent by DHL. Heavier shipments and other listed destinations generally use FedEx.

For supported DHL destinations and addresses, checkout lets you choose Home Delivery or an available ServicePoint or Locker. The pickup option remains available when the order qualifies for free DHL shipping.

Yes. You receive Track & Trace information after dispatch. It can take some time before the first carrier scan becomes visible.

Estimated delivery times depend on the country and are shown on the Shipping Overview. These are estimates in business days, not guarantees. Public holidays, busy periods, weather, customs and carrier disruptions can cause delays.

The threshold depends on the destination. Many countries qualify from €99, while others use €150 or €250. The current threshold and available shipping method are displayed at checkout.

A short gap between scans is normal. If tracking remains unchanged beyond the expected movement window, contact support with the order number and tracking code so we can investigate with the carrier.

Continue monitoring Track & Trace and contact support if the estimated delivery window has passed. A delay does not automatically mean a living product is unusable; inspect it on arrival before activating it.

Follow the carrier instructions immediately and arrange redelivery or collection. Customers are responsible for entering a correct address and being available for the first delivery attempt. Avoidable delays can affect fresh or living products.

Photograph the outer box before opening it, then photograph the contents and shipping label. Contact support immediately with the order number and keep all packaging until the case has been assessed.

Contact Mondo before ordering. We will check whether another carrier is available for your destination and whether additional costs apply.

An unopened Grow Kit can generally be refrigerated for up to three months from delivery. Keep it sealed and start it sooner where possible because it is a living product. Never freeze it.

Keep the unopened kit in a clean refrigerator. Avoid freezing temperatures, heat, direct sunlight and repeated temperature changes.

A Ready-to-Grow Bag is a living, fully colonised product intended to be started promptly. Keep it sealed, cool and away from direct sunlight until activation. If you cannot start it soon, contact support for advice for your specific bag and expected delay.

Keep the sealed syringe refrigerated until needed. Do not freeze it and follow any strain-specific information on the product label.

Keep them sealed and refrigerated unless the specific product says otherwise. Do not freeze them and minimise unnecessary temperature changes.

Keep it closed in the refrigerator and inoculate it within two weeks, as stated in the product specifications. Do not open it before the work area and inoculation materials are ready.

Keep the vacuum-sealed pack refrigerated and follow the expiry date and storage instructions printed on the label. Do not leave fresh truffles in a warm room.

No. Mondo’s product guidance advises against freezing fresh truffles because this can damage their structure and quality.

Store them refrigerated at 2–8 °C and follow the information printed on the pack. Close the packaging properly after opening.

Do not rely on a fresh or biological product after the stated expiry or use-by date. Quality and viability can no longer be assured. Contact support if a product arrived with an unexpectedly short or expired date.

Use the current Manual del kit de cultivo Mondo Grow. It covers soaking, preparing the filter bag, growing conditions, harvesting and later flushes for the 750 cc, 1200 cc and 2100 cc kits.

The Ready-to-Grow Bag product page links to the current PDF manual and instruction video. This bag does not follow the soaking method used for a regular Grow Kit.

Use the Manual de la jeringa de cultivo de líquidos. It explains inspection, clean preparation, attaching the needle, disinfecting the injection port, injection and distribution.

Use the Manual de la jeringa de esporas and observe the legal and research-use information shown with the product.

Yes. After soaking and draining the tray, add exactly 150 ml of drinking water to the bottom of the filter bag. This applies to the Medium 750 cc, Large 1200 cc and Extra Large 2100 cc Mondo Grow Kits.

No. A Mondo Grow Kit is already inoculated and colonised. Liquid culture or spores are intended for a compatible sterile substrate, not for injecting into a completed Grow Kit.

No. It is fully colonised and ready to fruit. Keep it sealed until the first pins appear, then follow the venting instructions in its manual.

Wait until the first pins are visible. Then use clean scissors to make one 4–8 cm slit near the top of the bag, next to the filter patch and never through it.

Liquid Culture contains living mycelium in nutrient liquid. A spore syringe contains microscopic spores in sterile solution. Spore products are sold for microscopy, taxonomy and research; always follow the use and legal information shown with the exact product.

No. Sterilised Substrate is clean nutrient material that still needs a compatible inoculant. A Grow Kit is already inoculated, colonised and ready for fruiting.

A heat mat can help when the room stays below the temperature recommended for the product. Use controlled, indirect warmth, a thermometer and the Heat Mat & Heat Guard Manual. Never overheat the substrate.

They need bright, indirect light to guide fruiting. They do not use light in the same way as plants. Never place a kit or bag in direct sunlight; use a suitable grow light if the room lacks daylight.

Choose the size matching your product: Small, Medium/Large or XL. The product page lists the compatible sizes. A bag needs enough space to retain humidity and allow development.

Use the free Mondo Grow Tracker to log development and see the next relevant step.

Healthy mycelium is normally white to yellowish-white and can look slightly fuzzy. Appearance is not perfectly uniform across every kit or bag.

Unusual green, black, red or pink growth can indicate contamination. Keep the product closed, take clear photos and contact support. Do not smell, scrape or attempt to rescue it.

No. Blue or blue-grey colouring can be bruising caused by pressure or handling. If it spreads, changes texture or appears with other unusual colours, keep the product closed and ask support to assess clear photos.

Not necessarily. Mycelium can produce yellowish metabolites when stressed or ageing. A large change, unusual smell or worsening appearance should be assessed by support.

No. Visible growth may be only part of the contamination. Cutting or scraping can spread spores and does not reliably make the remaining substrate safe.

Check temperature, bright indirect light and humidity, then give it time. First pins often appear within 6–14 days, but every biological product develops at its own pace. Follow the kit, not only the calendar.

Insufficient fresh air is a common cause after pinning. Follow the manual for the specific product: a Grow Kit needs brief air exchange after pins appear, while a Ready-to-Grow Bag may need its existing vent enlarged slightly.

Side pins are usually not harmful. They form where the space between the substrate and container offers a favourable microclimate. Harvest accessible mushrooms carefully when mature.

They may be released spores, particularly when caps opened fully before harvest. Spore deposits are usually dark purple-brown to nearly black and are not automatically mould. Ask support if the appearance is fuzzy, spreading or unclear.

Send one clear overview of the entire product, close-ups of the affected area and a photo of the label where relevant. Include your order number, dates, storage method, approximate temperature and the steps followed.

Mondo aims to answer as quickly as possible during business hours. WhatsApp support is available from 10:00–16:00 CET. Detailed information and clear photos help avoid extra questions and speed up assessment.

Use the Troubleshooting Centre, manuals and Grow Tracker. You can also join the Mondo Discord community for practical discussion with other growers.

Póngase en contacto con info@mondogrowkits.com immediately. Include the order number, clear photos or video and a description of the issue. Keep a suspected contaminated product closed until support replies.

Mondo guarantees that Grow Kits leave the facility fresh, sterile and viable. Visible contamination or failure to grow should be reported as soon as possible and within six weeks of dispatch, together with the requested evidence.

No. Each case is assessed individually. A replacement can be declined when the issue appears to result from incorrect storage, non-sterile handling, external contamination, unsuitable conditions or failure to follow the instructions.

Provide the order number, clear overview and close-up photos or video, relevant dates, storage details, temperature, activation or inoculation steps and growing conditions.

No. Depending on the assessment, Mondo may provide a replacement, store credit or another appropriate solution. Refunds are generally issued when replacement is not possible or when required by consumer law.

Consumers generally have 14 days after receipt to notify Mondo of withdrawal. After notification, there are another 14 days to return the order. Product type, perishability, hygiene and condition can affect the right of withdrawal, so always contact support before returning anything.

The customer is responsible for return shipping unless Mondo agrees otherwise or applicable law requires another solution. Use tracked shipping for higher-value returns.

Send a return only after contacting support. The listed return address is MGK Logistics B.V., Newtonstraat 25, 1446VP Purmerend, The Netherlands.

Customers are responsible for checking local law before ordering. Mondo is not liable for a refusal or seizure caused by legal restrictions at the destination.

Read the current Refund & Replacement Policy for the complete conditions, statutory timeframes and return information.

No. Laws differ by country and region. Customers must check whether possession, import, research, cultivation and use are legal at their destination before ordering.

No. Spores themselves do not contain psilocybin or psilocin. Mondo’s psychoactive mushroom spore products are sold strictly for microscopy, taxonomy and research purposes.

Mondo advises against combining truffles with alcohol or other substances. Interactions with medication can be serious; ask a qualified medical professional for advice.

No. Do not drive, cycle in traffic, operate machinery or take part in risky activities when effects may be present. Even a small amount can be noticeable for some people.

No. Amount, product potency, metabolism, food intake, sensitivity, experience, mindset and environment all affect onset and intensity. Do not take more simply because effects feel delayed.

No. They are not intended to diagnose, treat, cure or prevent a medical condition. Product information cannot replace advice from a qualified healthcare professional.

Anyone who is pregnant or breastfeeding, takes medication, has allergies or has a relevant physical or mental-health condition should consult a qualified professional. People with a personal or family history of psychosis or bipolar disorder require particular caution.

Move the person to a calm and safe environment, keep a sober person present and seek urgent medical help for danger, severe confusion, loss of consciousness, chest pain, seizures, self-harm risk or another serious symptom. Tell medical responders honestly what was taken.

The products have different starting conditions. Soaking a Ready-to-Grow Bag, opening it before pins or treating Sterilised Substrate as already colonised can cause failure. Use only the current instructions for the exact product purchased.