Refund & Replacement Policy – Mondo Growkits

At Mondo Growkits, customer satisfaction is our highest priority. We take pride in the quality, sterility, and viability of our products. Our support team is always available to assist with any questions related to our grow kits or cultivation products. You may contact us at info@mondogrowkits.com.

1. Product Guarantee

We guarantee that all grow kits leave our facility in fresh, sterile, and viable condition. Each kit is inspected and sealed before dispatch to ensure it meets our quality standards.

If you experience visible contamination or failure to grow within 6 weeks from the dispatch date, please notify us as soon as possible. In most cases, we will provide a replacement product or alternative solution, depending on the nature of the issue and the information you provide.

To help us process your request quickly, please include:

  • Your order number

  • Clear photos or videos of the affected product

  • A description of how the kit was handled (e.g., storage, inoculation, and cultivation conditions)

We reserve the right to deny a replacement if the issue appears to result from improper handling, storage, or use.

2. Customer Responsibilities

By purchasing from MondoGrowKits.com, you agree to the following responsibilities:

  • Legal Compliance: It is your responsibility to ensure that grow kits and related products are legal in your country or region. We do not assume liability for shipments seized or refused by customs or authorities due to local laws.

  • First Delivery Attempt: You must be present to receive the package on the first delivery attempt. Grow kits are perishable, and delays in reception can impact their viability. We are not responsible for spoilage due to missed deliveries.

  • Proper Use: You are required to follow the instructions provided with the kit and any additional guidance published on our website. Improper use, contamination from external sources, or non-sterile handling may lead to suboptimal results or failure.

3. Returns and Refunds

Due to the perishable and biological nature of our products, we do not accept returns under any circumstances.

We do not offer refunds unless legally required under applicable consumer laws.

However, if there is a demonstrable product defect or contamination upon receipt, we are committed to finding a suitable solution, typically in the form of a replacement grow kit or credit voucher. Refunds are only considered in rare cases where:

  • The product was never delivered due to our error,

  • You are entitled to a refund under mandatory EU consumer protection laws, such as the right to withdraw from the purchase of non-perishable goods within 14 days.

4. Exceptions and Limitations

  • We are not liable for any loss resulting from:

    • Improper storage or use after delivery

    • Environmental factors (e.g., extreme temperatures, improper humidity)

    • Customs seizures or legal restrictions in the destination country

  • Our grow kits are for educational and research purposes only, as stated in our terms and conditions. Cultivation may be restricted or illegal in your jurisdiction.

5. Contact & Support

For any issues related to your order, contact us at:

📧 info@mondogrowkits.com
 Please include your order number and detailed information to help us assist you efficiently.

You may also consult our FAQ section for commonly asked questions and troubleshooting tips.