Privacy Policy

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About Our Privacy Policy

MGK Logistics B.V. cares greatly about your privacy. We therefore only process data that we need for improving our services and handle the information we collect about you and your use of our services with care. Your data will never be made available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided on mondogrowkits.com. The effective date of this policy is January 1, 2024. When a new version is published, all previous versions become invalid.

This privacy policy describes what data we collect about you, what this data is used for, and with whom and under what conditions this data may be shared with third parties. We also explain how we store your data, how we protect it against misuse, and what rights you have regarding the personal data you provide to us.

If you have questions about our privacy policy, you can contact our privacy contact person using the details at the end of this policy.

Data Processing

Below you can read how we process your data, where we store it, which security techniques we use, and who has access to the data.

Webshop Software

WooCommerce

Our webshop is developed using WooCommerce software. Personal data that you make available to us for our services may be shared with this party.

WooCommerce has access to your data to provide technical support and will never use your data for any other purpose. WooCommerce is required, based on the agreement we have with them, to take appropriate security measures. These measures include SSL encryption and strong password policies.

WooCommerce uses cookies to collect technical information related to your use of the software. No personal data is collected or stored for this purpose.

Web Hosting

Hoasted

We purchase web hosting services from Hoasted. Hoasted processes personal data on our behalf and does not use your data for its own purposes.

However, this party may collect metadata regarding the use of the services. This is not personal data. Hoasted has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data.

Hoasted is bound by confidentiality agreements.

Email and Mailing Lists

Brevo

We use Brevo for sending newsletters and automated email communication.

Brevo will never use your name and email address for its own purposes. At the bottom of every email sent automatically through our website you will find an unsubscribe link. If you use this link, you will no longer receive our newsletter.

Your personal data is securely stored by Brevo. Brevo may use cookies and internet technologies to track whether emails are opened and read. This information helps improve our communication.

Payment Processors

Icepay and Cardgate

For processing payments in our webshop we use the payment platforms Icepay and Cardgate.

These providers process your name, address, payment details, and other information necessary to complete the transaction. Both companies have taken appropriate technical and organizational measures to protect your personal data.

Reviews

WebwinkelKeur

We collect reviews through the WebwinkelKeur platform.

If you leave a review through WebwinkelKeur, you are required to provide your name and email address. WebwinkelKeur shares this data with us so we can link the review to your order. WebwinkelKeur may also publish your name on their website.

In some cases WebwinkelKeur may contact you to request clarification regarding your review.

WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data.

Shipping and Logistics

FedEx

When you place an order with us, it is our responsibility to deliver your package to you.

We use the services of FedEx for deliveries. For this purpose we share your name, address, and city details with FedEx. FedEx uses this information only to perform the delivery service.

If FedEx uses subcontractors, your data may also be shared with these parties.

Accounting and Bookkeeping

Exact Online

For our administration and bookkeeping we use Exact Online.

We share your name, address details, and order information with Exact Online to process invoices and maintain financial records. Your data is securely transmitted and stored. Exact Online has taken the necessary technical and organizational measures to protect your personal data.

External Sales Channels

Bol.com and Amazon

We sell some of our products via the platforms Bol.com and Amazon.

If you place an order through one of these platforms, they share your order and personal data with us. We use this information solely to process and deliver your order.

We treat this data confidentially and have implemented appropriate security measures.

Purpose of Data Processing

General Purpose of Processing

We use your data exclusively for providing our services. This means the purpose of processing is always directly related to the order or request you place.

We do not use your data for targeted marketing unless you have given explicit consent.

Your data will not be shared with third parties except where necessary to fulfill administrative, accounting, or legal obligations.

All third parties involved are bound by confidentiality agreements.

Automatically Collected Data

Data automatically collected by our website is used to further improve our services.

Examples include:

  • IP address
  • Web browser
  • Operating system

These data are not used to personally identify visitors.

Data Retention

We retain your data as long as you remain a customer with us.

If you indicate that you no longer wish to use our services, we will interpret this as a request to delete your data.

We will not store your personal data for longer than two years after your last transaction or contact, unless we are required to retain certain information due to legal obligations.

Invoices containing personal data must be retained for the legally required administrative period.

Your Rights

Under European and Dutch data protection laws (GDPR), you have several rights regarding your personal data.

These rights include:

  • Right of access
  • Right to rectification
  • Right to restriction of processing
  • Right to data portability
  • Right to object to processing
  • Right to request deletion of your data

To prevent misuse, we will generally send copies of your data only to the email address already known to us.

You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe your personal data is being processed incorrectly.

Cookies

Google Analytics

Our website uses cookies from Google Analytics to analyze how visitors use the website.

This allows us to monitor website usage and improve our services.

We have not allowed Google to use the collected analytics information for other Google services.

Third-Party Cookies

If third-party software solutions use cookies, this will be stated in this privacy policy.

Changes to the Privacy Policy

We reserve the right to change this privacy policy at any time.

The most recent version will always be available on this page. If changes affect how we process data already collected about you, we will notify you by email.

Contact Information

MGK Logistics B.V.
Newtonstraat 25
1446 VP Purmerend
The Netherlands

Website: https://www.mondogrowkits.com